Express Scripts Canada
Healthcare
BilingualClientBenefitsTechnicalAnalyst/Analystetechniquederégimes-postebilingue
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Bilingual Client Benefits Technical Analyst/Analyste technique de régimes - poste bilingue at Express Scripts Canada. Skills: Client Benefits, Technical Analysis. Provide technical expertise on benefits issues. Support clinical program implementation”
Industry & Context.
Analytical skills; Critical thinking skills
Enhanced Reliability Clearance
What They're Looking For.
Must Have
University Degree or College Diploma, Equivalent experience
Nice to Have
Bilingual in French and English, Pharmacy technician background, Knowledge of government drug programs
What You'll Do.
Provide technical expertise on benefits issues
Support clinical program implementation
Support Account Managers
Support customers with impact analysis
Act as liaison between customer and internal departments
Identify and resolve customer needs
Facilitate meetings with customers
Attend meetings with internal partners
Train customers on applications
Train internal partners on applications
Provide back up to Customer Support Specialist
How You'll Work.
Team & Collaboration
Work alongside internal operational representatives
Full Job Description
**Job Title: Bilingual Client Benefits Technical Analyst** **Location:** Mississauga or Montreal **Employment Type:** Full-time **Reason for Vacancy:** Replacement **Work Arrangement:** Hybrid **Department Name:** Customer Service Department **Pay Type:** Salaried **Pay Range:** $53,000 to $58,000. Please note that this is a general posting range and offer range will be varied based on relevant experience, qualifications, skills required and location for this role. **About Us** Express Scripts Canada (ESC) is a leading health benefits management company. Serving over 12 million members, we help insurance carriers, third party administrators, and the public sector optimize the value of health benefits by linking the talent and professional expertise of our people with leading edge information management systems and technology. ESC is a wholly owned subsidiary of Express Scripts Inc., one of the largest pharmacy benefit management (PBM) companies in North America, part of The Cigna Group (NYSE: CI), a global health company. Together, we deliver innovative, cost-effective solutions that improve access, affordability, and health outcomes for Canadians. **Job Summary:** The primary function of the Client Benefit Technical Analyst is to act as a key point of contact for all Health Benefit inquiries and issues for our customers – insurance companies and third party administrators (TPAs). The Client Benefit Technical Analyst will ensure that relationships with our customers are effectively maintained. The Customer Services team provides support to customers on Pharmacy, Dental and Health plans coverage. The team also provides customer support on various database, IT, adjudication inquiries, and coordinating with other departments to fully support customers **Key Responsibilities:** * Provide technical expertise on Drug, Dental & Extended Health Benefits related issues as requested by customers, such as claim adjudication and payment questions. * Support ESC Clinical team wi
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