Geico
BilingualClaimsSpecialist
“Bilingual Claims Specialist at Geico. Skills: Bilingual (English/Spanish), Customer service, Problem-solving, Empathy. Manage incoming calls. collect accident facts”
What You'll Achieve.
exceed our customers’ expectations; making a real impact for our company; getting our customers back on the road safely; ensuring a positive experience; Drive customer satisfaction through meaningful interactions
Industry & Context.
problem-solving skills
Available to work evenings, weekends, and holidays
What They're Looking For.
Must Have
Fluency in Spanish and English is required, customer service, interpersonal, problem-solving, and empathy skills, Adaptable, detail-oriented, and able to prioritize and multitask across platforms, Experienced in high-volume call centers with KPIs and measurable goals, Available to work evenings, weekends, and holidays
Nice to Have
Customer-facing Claims experience preferred, Active Adjusters license preferred, College degree preferred
What You'll Do.
Manage incoming calls
collect accident facts
investigate claim details
collect statements from involved parties
assist in the process of getting our customers back on the road
Resolve customer concerns ensuring a positive experience
Drive customer satisfaction through meaningful interactions
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