Pair Team
healthcare
BilingualCaseManagementSpecialist(RemoteFlexible,SpanishSpeaking)
“Bilingual Case Management Specialist (Remote Flexible, Spanish Speaking) at Pair Team. Skills: Case Management, Bilingual – English/Spanish, Empathy, Collaboration. Maintain ongoing caseload of individuals through the utilization of evidence based approaches to promote engagement and achievement of health goals. Use relationship-based strategies to support members with social support navigation”
What You'll Achieve.
Promote engagement and achievement of health goals; Ensure patients receive timely, personalized support; Close care gaps and improve outcomes for high-need patients; 58% reduction in emergency department visits; 29% reduction in hospital admissions; Consistently meet monthly encounter metrics to ensure compliance with health plan regulations
Industry & Context.
Zest for problem solving; Break through walls; Run toward hard things; Resilient in our push for consistent improvement and challenge the status quo
2-3 times a month on-site visits in the community alongside a fellow PairMate, Maintain reliable transportation for engagement at clinic, community based organization, and health system partner locations, Quiet, HIPAA compliant and internet connected space
What They're Looking For.
Must Have
1+ years of general work experience, Physically located in California, Maintain reliable transportation for engagement at clinic, community based organization, and health system partner locations, Quiet, HIPAA compliant and internet connected space, Bilingual – English/Spanish understanding of cultural fluency, High degree of empathy, Ability to work collaboratively in a multidisciplinary team, An eye for optimization, Organizational skills, Ability to remain patient when faced with adversity, Technical skills and comfort with technology innovation, Past experience with CRM databases, Basic Excel, Word, email, and video conferencing, A valid driver’s license and auto liability insurance
Nice to Have
Demonstrated professional or personal lived experience working closely with individuals experiencing complex chronic needs, homelessness, or Severe Mental Illness/Substance Use Disorder, 2+ years of case management experience, Experience with motivational interviewing, Knowledge of medical terminology, Zest for problem solving, seeking answers, and thinking outside the box, Detail-oriented and organized self-starter who is a rockstar multitasker, Reliable and comfortable in an ever-changing environment
What You'll Do.
Maintain ongoing caseload of individuals through the utilization of evidence based approaches to promote engagement and achievement of health goals
Use relationship-based strategies to support members with social support navigation
Conducts periodic telephonic and SMS outreach to ensure timely follow-up to members
Work with member to identify health/wellness goals and incorporate goals into Health Action Plan/Shared Care Plan
Supports nurse care manager
behavioral health care manager
nurse practitioner and Community Engagement Specialist with delegated tasks
Consistently meet monthly encounter metrics to ensure compliance with health plan regulations
Identify and break down barriers ensuring individuals’ continuation with the program
Assists individuals in securing connection to community supports by scheduling appointments
and ensuring timely follow-ups
Coordinate physical care management appointments through collaboration with external and internal providers
Utilize external and internal online platforms to collaborate with team members and carry out daily tasks
How You'll Work.
Team & Collaboration
Ability to work collaboratively in a multidisciplinary team; Supports nurse care manager, behavioral health care manager, nurse practitioner and Community Engagement Specialist with delegated tasks; Collaborates on care issues with Enhanced Care Management team by participating in systematic case reviews and consulting with nurse care manager, behavioral health care manager, and nurse practitioner before taking clinical actions; Utilize external and internal online platforms to collaborate with team members and carry out daily tasks
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