BilingualCareCoordintor(English/Spanish)

At **Total Life** , we are dedicated to providing individuals with seamless access to the mental health support they deserve. As a **Care Coordinator** , you are the heartbeat of our operation—the bridge between our providers, our technology, and the people we serve. We're looking for an advocate, a problem-solver, and a steady hand for our members. You will manage the end-to-end journey of our clients, ensuring they feel seen, heard, and cared for at every touchpoint. **Job Type:** Full-Time (40 hours/week) **Schedule:** Flexible roster. Includes a mix of standard business hours and some rotating weekend shifts when needed, to ensure our members are supported 7 days a week. **Key Responsibilities:** * **Member Advocacy:** Act as the primary point of contact for new and existing members, guiding them through onboarding and beyond. * **Clinical Logistics:** Coordinate scheduling between members and our clinical team, managing complex calendars with ease. * **Resource Navigation:** Help members understand their benefits and connect them with digital resources to support their mental health goals. * **Data Integrity:** Maintain meticulous records in our CRM/EHR to ensure the clinical team has the best possible insights for care. * **Problem Solving:** Proactively identify barriers to care (financial concerns, tech issues, insurance hurdles) and resolve them with empathy and speed. **Who You Are** * **Empathetic & Patient:** You genuinely enjoy talking to people and have a "service-first" mindset. * **A Master Multi-tasker:** You can balance a high volume of emails, calls, and tasks without losing your cool or your attention to detail. * **Tech-Savvy:** You’re comfortable navigating [mention specific tools, e.g., Salesforce, Athena, Slack] and helping less tech-literate members troubleshoot basic issues. * **Resilient:** You understand that healthcare can be stressful for patients, and you take pride in being the calm in the storm. **Requirements** * 2+ years of experie