Chit Chats
ecommerce
BilingualBranchFloaterPermanentFullTimeMontreal,QC
“Bilingual Branch Floater - Permanent Full-Time - Montreal, QC at Chit Chats. Skills: Bilingual, Branch Operations, Customer Service, Compliance, Logistics. deliver a delightful experience to clients in our branches. ensure shipments comply with customs laws”
What You'll Achieve.
help Canadians deliver their goods to the world with postage at unbelievable prices; making a huge impact to Canadian entrepreneurs and businesses; remove high Canadian postal rates to be a barrier to world commerce; create a seamless, borderless and boundless world of opportunity for Canadians; deliver a delightful experience to clients in our branches; ensure shipments comply with customs laws; looking for more efficient, cost-effective ways of getting things done; exceeding expectations; doing the right thing for customers
Industry & Context.
finding the right solutions to their shipping problems
Ability to stand for long periods of time., They are sometimes required to lift heavy loads., Must be able to commute to all our Montreal branches for coverage when needed.
What They're Looking For.
Must Have
Must be available to work for current branch hours Monday - Friday 10 a. m. - 6pm., Must be able to commute to all our Montreal branches for coverage when needed., Two (2) years of retail experience., computer skills, including expertise with Google documents and Microsoft Office., Willing to accept full responsibility for branch operations., Ability to stand for long periods of time., They are sometimes required to lift heavy loads., Ability to multitask with attention to detail and stay positive., Must be proactive and happy to help our logistics process run smoothly, stepping in when necessary to help., Excellent communication skills, both written and verbal., Possess a passion for serving people, exceeding expectations and doing the right thing for customers., Trustworthy, organized, reliable and has a positive attitude.
Nice to Have
Experience with income statements desired.
What You'll Do.
deliver a delightful experience to clients in our branches
ensure shipments comply with customs laws
process and sort shipments meticulously
navigate our platform
look for more efficient
cost-effective ways of getting things done
build rapport with clients and teammates alike
maintain a clean and tidy branch
assist the fulfillment department when needed with picking and packing orders
receiving and sorting inventory
work primarily out of our Montreal Hub location but are available to work out of our various locations in Quebec as required
Greet customers while representing Chit Chats’ brand and values.
Interacts and develops a positive rapport with customers and represents the company in a professional manner while taking every opportunity to build our business.
Responsible for the cleanliness
and organization of the branch
Some receptions and administrative duties and the ability to handle all customer inquiries via telephone
email and face to face.
Offer consultative service
answer questions and make product and service recommendations.
Process shipments meticulously including scanning
sorting and loading onto skids.
Perform fulfillment tasks as needed (picking
Responsible to ensure full compliance with all company safety and risk management policies and procedures
Take inventory and place orders for supplies.
Maintain incoming and outgoing client returns.
Help assist the branches and warehouse and fulfillment operations when they are short staff.
Open and close branches when needed.
Follow company policies and procedures to a T.
Follow compliance procedures.
Contribute to a log of escalations and provide summary reports to management.
Help teammates to ensure effective and low-cost procedures.
Maintain good communication between team members.
Extra tasks or projects from time to time.
How You'll Work.
Team & Collaboration
build rapport with clients and teammates alike; Help assist the branches and warehouse and fulfillment operations when they are short staff.; Help teammates to ensure effective and low-cost procedures.; Maintain good communication between team members.
Communication Scope
Excellent communication skills, both written and verbal.
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