Vanderbilt Mortgage
Financial Services
BilingualAccountRepresentative(Greensboro)
“Bilingual Account Representative (Greensboro) at Vanderbilt Mortgage. Skills: Account resolution, Customer delinquency, Mortgage collections. Perform account reviews. Audit severely delinquent accounts”
What You'll Achieve.
Resolve specified number of past due accounts monthly
Industry & Context.
Problem-solving; Analyze causes; Evaluate alternate solutions; Arrive at sound conclusions
Remain stationary 75% of time, Operate computer, Operate telephone, Operate calculator, Operate copy machine, Operate computer printer, Communicate via Teams, Communicate via Zoom, Identify and assess account status
What They're Looking For.
Must Have
High School diploma or equivalent, 0-1 year experience, Bilingual in Spanish and English, Basic computer skills, Ability to type at least 25 wpm, Ability to communicate effectively, Capability of gathering facts accurately, Ability to manage multiple initiatives, Goal oriented, self-motivated personality, Ability to meet and exceed assigned goals, Ability to effectively collaborate, Work in a team environment, Willingness to learn, Work ethic, Work across many teams, Great attention to detail, Organizational skills, Time management
Nice to Have
Collections experience a plus, Call Center experience a plus, Loan Servicing experience a plus
What You'll Do.
Perform account reviews
Audit severely delinquent accounts
Resolve past due accounts
Perform outbound calls daily
Collect on past due payments
Identify loss mitigation opportunities
Address customer concerns
Service a portfolio of accounts
Assist borrowers with inquiries
Assist customers with escrow inquiries
Assist customers with insurance claims
Assist customers with VMF online portal
Assist customers with loan documents
Perform outbound email communication
Handle timelines for Consumer Lending loans
Achieve log-in time requirements
Assist other departments with phone coverage
Analyze Debt and income information
Document mortgage collections system
Order home occupancy inspections
Review home occupancy inspections
Send Loss Mitigation Paperwork
Process Loss Mitigation Paperwork
Send Document Requests
Process Document Requests
Input customer complaints
Document customer complaints
Escalate complaints to leadership
Review accounts for legal input
Review accounts for repossession input
Create summaries for supervisor approval
Request value opinions for legal actions
Attend department meetings
Attend coaching meetings
Attend call quality meetings
Attend monthly training
How You'll Work.
Team & Collaboration
Assist other departments; Work in a team environment; Work across many teams
Communication Scope
Phone communication; Email communication; Person to person communication
Applying for this Bilingual Account Representative (Greensboro) role?
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