HomeGoods
retail
BigTicketMerch.Associate
“Big Ticket Merch. Associate at HomeGoods. Skills: customer service, leadership, operational procedures. maintaining all aspects of the store. Creates a positive internal and external customer experience”
What You'll Achieve.
shrink reduction goals; safe environment
Industry & Context.
Proven problem solving skills
open availability, including nights and weekends
What They're Looking For.
Must Have
1 year retail, 6 months leadership experience, Knowledge of company standard software, systems, and procedures, Knowledge of merchandise flow in stores, Proven problem solving skills, Able to effectively coach, delegate, and follow-up on multiple people/tasks, Able to act quickly under challenging circumstances, Capable of multi-tasking, Superior communication and organizational skills with attention to detail, Able to work a flexible schedule, including nights and weekends
What You'll Do.
maintaining all aspects of the store
Creates a positive internal and external customer experience
Promotes a culture of honesty and maintains confidentiality
Acts as Manager on Duty adhering to company policy and procedure
Ensures store team performs tasks and activities in accordance with store prioritizes as needed
Addresses immediate customer service issues and provides appropriate coaching to Associates
Exercises discretion regarding customer service policies to satisfy customers
Maintains accurate Associate coverage in service areas for a positive customer experience
Ensures Associates adhere to all operational procedures
Ensures opening/closing procedures are executed according to company guidelines
Communicates accurately and effectively with management and Associates when setting and addressing provides progress updates
Provides and accepts recognition and constructive feedback
recognition and coaching to Associates
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws
Promotes credit and loyalty programs
Supports and participates in shrink reduction goals and programs
Promotes safety awareness and maintains a safe environment
How You'll Work.
Team & Collaboration
working effectively with peers and supervisors; Communicates accurately and effectively with management and Associates; Partners with Management on Associate training needs
Communication Scope
Superior communication and organizational skills with attention to detail
Process & Methodology
follow-up on multiple people/tasks
Applying for this Big Ticket Merch. Associate role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about HomeGoods?
Real rants from real employees. Read before you apply.