BEUMER Group
intralogistics, airports, e-commerce, warehousing & distribution, bulk material handling, automation
BidManager,CustomerSupport
“Bid Manager, Customer Support at BEUMER Group. Skills: Bid & Proposal Management, Cross-Functional Coordination, Vendor/Stakeholder Management, Operational Metrics, Resource Planning, Continuous Improvement. Lead customer support bid creation, owning scope definition, assumptions, timelines, and submission deliverables. Drive costing alignment across service labor, travel, spare parts, subcontractors, and tooling to ensure accurate and executable proposals”
What You'll Achieve.
ensure accurate, standardized, competitive, and executable customer support bids that align with operational capabilities and business objectives
Industry & Context.
Risk identification and problem-solving capability
What They're Looking For.
Must Have
Bachelor’s degree in Engineering, Business, Operations, or a related field (or equivalent experience), 3–7 years of experience in bid management, proposal management, or service commercial roles, Experience in intralogistics automation, material handling systems, industrial automation, or capital equipment service environments, understanding of service operations, field service delivery models, and lifecycle support, Ability to interpret technical documentation and translate it into clear, executable commercial proposals, project management, communication, and cross-functional coordination skills
Nice to Have
Experience supporting automated systems such as conveyors, AS/RS, sortation systems, robotics, or warehouse control software, Familiarity with service contracts, SLAs, and long-term maintenance agreements, Experience working in a matrix organization within a service or operations-driven environment, Proficiency with CRM, ERP, or bid/proposal management tools
What You'll Do.
Lead customer support bid creation
owning scope definition
and submission deliverables
Drive costing alignment across service labor
and tooling to ensure accurate and executable proposals
Manage the full bid lifecycle for service and support-related proposals
from request receipt through submission and structured handover
Analyze customer RFPs
and service requests to define scope
and maintain standard pricing logic and costing models for customer support and service offerings
Support pricing strategy development in collaboration with Service Operations and Finance
balancing competitiveness with margin targets
Clearly document commercial assumptions
and mitigation strategies within proposals
Standardize proposal templates
and commercial structures to improve speed
Maintain and continuously improve pricing logic
and bid tools for customer support offerings
Capture and analyze lessons learned from awarded and non-awarded bids to drive continuous improvement
Ensure bids comply with internal governance requirements
and quality standards
Support contract clarification and provide a structured handover to service delivery and operations teams post-award
How You'll Work.
Team & Collaboration
Works cross-functionally with Service Operations, Engineering, Field Service, Supply Chain, Finance, and Sales; Serve as the primary interface between technical and commercial teams, including Service Operations, Engineering, Field Service, Supply Chain, Finance, and Sales; Coordinate internal bid reviews to validate technical feasibility, operational readiness, pricing logic, and financial performance; Ensure proposed service solutions align with service delivery capabilities, resource availability, and regional constraints.
Communication Scope
communication
Process & Methodology
project management, cross-functional coordination
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