BEUMER Group
intralogistics, airports, e-commerce, warehousing & distribution, bulk material handling, automation
BidManager,CustomerSupport
Neural analysis suggests this role is
optimal for mid candidates.
“Bid Manager, Customer Support at BEUMER Group. Skills: bid management, proposal management, service commercial roles, cross-functional coordination, stakeholder management. Leading and coordinating the end-to-end bid and proposal process for customer support, service, and lifecycle offerings within the aftermarket automation environment. Supporting service-related commercial activities including maintenance contracts, system upgrades, retrofits, spare parts programs, service-level agreements (SL”
What You'll Achieve.
accurate, standardized, competitive, and executable customer support bids; align with operational capabilities and business objectives; ensure accurate and executable proposals; improve speed, consistency, and quality; drive continuous improvement
Industry & Context.
problem-solving capability
What They're Looking For.
Must Have
Bachelor’s degree in Engineering, Business, Operations, or a related field (or equivalent experience), 3–7 years of experience in bid management, proposal management, or service commercial roles, Experience in intralogistics automation, material handling systems, industrial automation, or capital equipment service environments, understanding of service operations, field service delivery models, and lifecycle support, Ability to interpret technical documentation and translate it into clear, executable commercial proposals, project management, communication, and cross-functional coordination skills
Nice to Have
Experience supporting automated systems such as conveyors, AS/RS, sortation systems, robotics, or warehouse control software, Familiarity with service contracts, SLAs, and long-term maintenance agreements, Experience working in a matrix organization within a service or operations-driven environment, Proficiency with CRM, ERP, or bid/proposal management tools
What You'll Do.
Leading and coordinating the end-to-end bid and proposal process for customer support
and lifecycle offerings within the aftermarket automation environment
Supporting service-related commercial activities including maintenance contracts
service-level agreements (SLAs)
and long-term customer support solutions for automated material handling systems
and executable customer support bids that align with operational capabilities and business objectives
Leading customer support bid creation
owning scope definition
and submission deliverables
Driving costing alignment across service labor
and tooling to ensure accurate and executable proposals
Managing the full bid lifecycle for service and support-related proposals
from request receipt through submission and structured handover
Analyzing customer RFPs
and service requests to define scope
and maintaining standard pricing logic and costing models for customer support and service offerings
Standardizing proposal templates
and commercial structures to improve speed
Maintaining and continuously improving pricing logic
and bid tools for customer support offerings
Capturing and analyzing lessons learned from awarded and non-awarded bids to drive continuous improvement
Ensuring bids comply with internal governance requirements
and quality standards
Supporting contract clarification and providing a structured handover to service delivery and operations teams post-award
How You'll Work.
Team & Collaboration
Works cross-functionally with Service Operations, Engineering, Field Service, Supply Chain, Finance, and Sales; Serve as the primary interface between technical and commercial teams, including Service Operations, Engineering, Field Service, Supply Chain, Finance, and Sales; Coordinate internal bid reviews to validate technical feasibility, operational readiness, pricing logic, and financial performance; Ensure proposed service solutions align with service delivery capabilities, resource availability, and regional constraints
Communication Scope
communication
Process & Methodology
project management, cross-functional coordination
Full Job Description
BEUMER Group is an international leader in intralogistics, specializing in conveying, loading, palletising, packaging, sortation, and distribution technology across a wide range of industries, including airports, e-commerce, warehousing & distribution, and bulk material handling. We offer the right solution for nearly every logistics challenge. As a family-owned company, BEUMER combines tradition with innovation. We are proud of what our employees create each day. Integrity, Inspiration, Quality and Teamwork! The Bid Manager is responsible for leading and coordinating the end-to-end bid and proposal process for customer support, service, and lifecycle offerings within the aftermarket automation environment. This role supports service-related commercial activities including maintenance contracts, system upgrades, retrofits, spare parts programs, service-level agreements (SLAs), and long-term customer support solutions for automated material handling systems. Reporting to the Senior Service Operations Manager, the Bid Manager works cross-functionally with Service Operations, Engineering, Field Service, Supply Chain, Finance, and Sales to ensure accurate, standardized, competitive, and executable customer support bids that align with operational capabilities and business objectives. Key Responsibilities Bid & Proposal Management * Lead customer support bid creation, owning scope definition, assumptions, timelines, and submission deliverables * Drive costing alignment across service labor, travel, spare parts, subcontractors, and tooling to ensure accurate and executable proposals * Manage the full bid lifecycle for service and support-related proposals, from request receipt through submission and structured handover * Analyze customer RFPs, RFQs, and service requests to define scope, risks, and cost drivers Cross-Functional & Stakeholder Interface * Serve as the primary interface between technical and commercial teams, including Service Operations, Engineering, Field S
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