Waukesha County
healthcare
BenefitsSpecialist
“Benefits Specialist at Waukesha County. Skills: Benefit counseling, Benefit advocacy, Needs assessments, Information analysis, Record keeping. Provide benefit counseling including providing information, assistance and advocacy to assist in obtaining and maintaining public and private benefits.. Proactively assist the customer to achieve their benefits-related goals.”
What You'll Achieve.
Achieve their benefits-related goals
Industry & Context.
Ability to analyze information and take appropriate action; Ability to exercise judgment and creativity in solving problems; Ability to gather facts, investigate, and document matters essential to specific cases; Ability to read, understand, interpret, and explain complex eligibility criteria and guidelines relating to a wide variety of benefits, entitlements and legal rights
What They're Looking For.
Must Have
Graduation from a recognized college or university with a bachelor’s degree in social work, sociology, psychology, or business or public administration, or a closely related field., One year of full-time experience in a health or human service field working with the elderly or adults with physical or intellectual/developmental disabilities.
Nice to Have
Experience working with adults ages 18-59 and individuals with disabilities, Proficient with Microsoft office products (PowerPoint, Word, Excel, Outlook), Bachelor's degree
What You'll Do.
Provide benefit counseling including providing information
assistance and advocacy to assist in obtaining and maintaining public and private benefits.
Proactively assist the customer to achieve their benefits-related goals.
Conducts interviews and assesses the problems presented for type and timeliness of needed intervention.
Provides information and assistance to resolve a wide range of issues in areas such as benefit applications
and surrogate decision making.
timely and detailed analysis of information and advice regarding types
and disadvantages of various options for resolution of problems
including referral to appropriate community resources.
Provides advocacy services in applying for or maintain benefits
writing correspondence for clients
preparing evidence and information
representation at hearings
and negotiating settlements.
Assists clients with private insurance-related problems by gathering necessary information or acting as liaison for clients with collection agencies.
Maintains knowledge of complex State and Federal laws and regulations regarding current benefits
including program changes and interrelationships.
Works closely with volunteers in the benefit and develops and conducts training and orientation sessions.
Conducts public sessions to provide information about entitlements
and community resources and to promote awareness and education on relevant issues.
Establishes and maintains effective working relationships with program participants
governmental agencies
Prepares and maintains detailed
timely records and reports.
Performs other duties as required.
How You'll Work.
Team & Collaboration
Works closely with volunteers in the benefit; Establishes and maintains effective working relationships with program participants, co-workers, community agencies, legislators, attorneys, entitlement agencies, physicians, governmental agencies, and the public.; Consults with legal assistance provider for guidance and assistance in handling specific cases.
Communication Scope
Ability to communicate effectively both verbally and in writing
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