BenefitsOperationsSpecialist

## Description This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Benefits Operations Specialist based in South Africa. This is an exciting opportunity to join a global, fully remote environment focused on delivering seamless international benefits operations at scale. In this role, you will support employees and clients across multiple countries, ensuring smooth administration of benefits programs within a fast-paced, distributed HR operations setting. You will be responsible for managing day-to-day benefits processes, resolving employee inquiries, and ensuring accuracy across systems and data workflows. The role combines operational precision with strong customer focus, requiring you to work across multiple tools, stakeholders, and time zones. You will contribute directly to improving the employee experience by ensuring benefits are correctly administered, clearly communicated, and efficiently managed. This position is ideal for someone who enjoys structured operations work, problem-solving, and delivering high-quality service in a global context. ## Accountabilities Provide high-quality support to employees and clients regarding benefits administration, coverage, enrollment, and related queries Manage and resolve tickets and escalations through support systems such as Zendesk and email channels Execute accurate data handling tasks including entry, validation, extraction, and maintenance across multiple systems Support benefits operations processes including invoicing, billing, enrollment changes, and platform updates Collaborate with internal teams to understand customer needs and deliver consistent, reliable solutions Maintain and update operational documentation, standard operating procedures, and internal knowledge bases Identify opportunities for process improvements and automation to increase efficiency and accuracy Conduct research and contribute to structured knowledge documenta