Remote
BenefitsOperationsSpecialist-APAC
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Benefits Operations Specialist - APAC at Remote. Skills: Benefits Operations, global employment, EOR (Employer of Record) Operations, international Benefits Specialist. Provide delightful support to Employees and Clients re: Benefits in multiple areas. Process and solve tickets and escalations in Zendesk/e-mail”
What You'll Achieve.
make a personal impact in the global employment space; directly influences our customer journey and employee experience with their Benefits; ensure smooth administration of plans and policies; streamline process; start things up and get things done; Be an internal and external champion of Remote's values and Benefits team's goals
Industry & Context.
navigate and advise on the intricate paths of global employment with unmatched speed, expertise, and precision in over 90+ countries; Process and solve tickets and escalations; analyze customers’ needs and deliver delightful solutions and experiences
What They're Looking For.
Must Have
Experience in HR Operations, Employee Benefits ideally in the context of delivering US PEO services, Obsessed to provide an excellent customer service experience, organizational and time management skills, verbal, written, and interpersonal skills to interact internally and externally at all levels, Ability to work in a fast-paced environment and multi-task effectively across various tech tools, You are a manager of one, Writes and speaks fluent English, Demonstrates automation and AI capabilities and AI fluency
Nice to Have
It's not required to have experience working remotely, but considered a plus
What You'll Do.
Provide delightful support to Employees and Clients re: Benefits in multiple areas
Process and solve tickets and escalations in Zendesk/e-mail
Execute with care and precision data related tasks (preparation
Help define/detail and execute on Standard Operating Procedures
Work closely and effectively within the Benefits team and with other Remote departments to analyse customers’ needs and deliver delightful solutions and experiences
Be able to provide analytical
administrative and technical support in maintaining the benefits programs to ensure smooth administration of plans and policies.
Maintain the operations process documents and be able to find automation possibilities to streamline process
Constantly research and systematically distill written knowledge in Notion
Be able to go from “scout to scale” and actually start things up and get things done
Be an internal and external champion of Remote's values and Benefits team's goals
How You'll Work.
Team & Collaboration
Work closely and effectively within the Benefits team and with other Remote departments
Communication Scope
verbal, written, and interpersonal skills to interact internally and externally at all levels
Full Job Description
About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote. With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role. We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform. If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work! This is not an active job opening, but a way for us to connect with talent as we plan for future opportunities. If you’re not interested in interviewing for a role that isn’t currently open, we kindly ask that you wait until an active position aligns with your career goals. We’re always looking for exceptional talent to join us in our mission to make work accessible for everyone, everywhere. While this specific role isn’t currently open, we’re planning for strategic growth in 2025 and beyond. This posting is part of our Future Opening pipeline initiative, which helps us connect with outstanding professionals early on. By expressing your interest in this role, you’ll have the opportunity to start a conversation with us about your expertise and learn more about Remote’s vision and goals. Being part of our Evergreen Pipeline means staying top of mind for future roles that align with your skills and experience. It’s also a chance to explore how your career goals might fit into Remote’s exciting journey of global growth. We’ll keep your information on file for 1 year and be in touch if we see a
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