Alight
BenefitsOperationsManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Benefits Operations Manager at Alight. Skills: Operational performance management, Process management, Cross-functional coordination, Vendor/stakeholder management, Operational metrics, Resource planning, Continuous improvement. Own and manage overall operational performance for assigned client(s). Ensure on time, high quality delivery of all ongoing work to plan sponsors and participants”
What You'll Achieve.
Consistently meet or exceed contractual performance standards and SLAs; Meet or exceed defined operational measures
Industry & Context.
Analytical and critical thinking; Resolve issues outside documented SOP scenarios; Identify operational risks and potential client‑facing issues and drive timely resolution
Authorization to work in the Employing Country without future sponsorship, Virtual interviews to be conducted on video
What They're Looking For.
Must Have
Minimum 5 years of experience in US Pension / 401k Benefits Administration, Ability to lead teams, manage workloads, and drive capability building, Analytical and critical thinking, Accountability and ownership
Nice to Have
Prior experience with Alight / Wipro(Alight account) is an added advantage
What You'll Do.
Own and manage overall operational performance for assigned client(s)
high quality delivery of all ongoing work to plan sponsors and participants
Drive operational efficiency through process improvements and effective resource planning
Manage assigned benefits administration deliverables within defined SLAs (internal and external)
Responsible for operations delivery for assigned clients in coordination with North America based colleagues
Act as the client SME for complex
client‑specific requirements
Proactively identify operational risks and potential client‑facing issues and drive timely resolution
Act as escalation owner for client and participant issues
Propose and take actions to resolve issues outside documented SOP scenarios
Create and ensure RCAs are completed
Manage open defects in coordination with technology team members to ensure mitigation plans and impacted population cleanup are in place
Own and maintain SOPs for delivery processes
Support governance for operational delivery quality
Work with internal teams and clients to implement requirements for one‑time and ongoing projects with operational impact
Coordinate with Technology Managers and internal teams to document requirements related to plan provisions
administrative events
and delivery channels
Partner with Client Technology Managers (CTM) for acceptance testing execution
Maintain regular communication with delivery team colleagues (North America and India) and external clients to share operational insights
risks and mitigation plans
Co-facilitate internal operational delivery discussions (North America & India) communicating status of delivery
and work allocations for the team
and develop team members to build a high performing operations team
including work allocation
identifying training and cross training opportunities
and driving transitions to Shared Services where applicable
Partner closely with technology teams to ensure timely project completion
and overall project signoff
Deliver client specific operational training
How You'll Work.
Team & Collaboration
Coordinate across teams, technology, and shared services; Partner closely with technology teams; Coordinate with Technology Managers and internal teams; Partner with Client Technology Managers (CTM); Maintain regular communication with delivery team colleagues (North America and India) and external clients; Co-facilitate internal operational delivery discussions (North America & India); Lead, coach, and develop team members
Communication Scope
Client communication skills; Communicate with all stakeholders, significant risks or issues as required; Maintain regular communication with delivery team colleagues (North America and India) and external clients to share operational insights, project progress, risks and mitigation plans; Co-facilitate internal operational delivery discussions (North America & India) communicating status of delivery, risk, and work allocations for the team
Process & Methodology
Implement requirements for one‑time and ongoing projects with operational impact, Ensure timely project completion, Manage workloads
Full Job Description
**Designation-Benefits Operations Manager (BOM)** **Key Expectations** * Own and manage overall operational performance for assigned client(s). * Consistently meet or exceed contractual performance standards and SLAs. * Ensure on time, high quality delivery of all ongoing work to plan sponsors and participants. * Drive operational efficiency through process improvements and effective resource planning. * Build strong client relationships and act as a trusted point of contact for clients and partners. * Lead, coach, and develop team members to build a high performing operations team. **Required Skills** * Strong domain expertise in the US Pension / 401k Benefits Administration. * Proven ability to manage SLAs, operational metrics, and client performance measures. * Strong stakeholder management and client communication skills. * Ability to lead teams, manage workloads, and drive capability building. * Analytical and critical thinking * Accountability and ownership **Role Description** The **Benefits Operations Manager (BOM)** is accountable for managing operational performance for assigned client(s), ensuring that contractual performance standards and defined operational measures are consistently met or exceeded. The role is responsible for ensuring all ongoing work is delivered on time and with high quality to plan sponsors and plan participants. The BOM owns operational delivery for assigned clients, ensures process integrity and governance, manages escalations, and coordinates across teams, technology, and shared services. The role requires a strong understanding of client contractual agreements, client satisfaction, operational stability, change governance, and risk management, performance measures, and plan provisions, and being recognized as a subject matter expert in the domain. The incumbent leads and manages BOA workloads, including work allocation, SLA tracking, SOP review, and approval, identifying training and cross training opportunities, and driving tra
Applying for this Benefits Operations Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Alight?
Real rants from real employees. Read before you apply.