Alight
BenefitsOperationsAdministrator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Benefits Operations Administrator at Alight. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Process all activities related to client benefit plans with high accuracy and timeliness. Develop a understanding of client plan provisions and related documentation”
What You'll Achieve.
Consistently meet or exceed client Service Level Agreements (SLAs); Consistently meeting and exceeding client SLAs; ensure performance parameters are consistently met or exceeded against SLA targets
Industry & Context.
analytical and problem‑solving skills
Alight requires all virtual interviews to be conducted on video, background check consistent with Alight’s employment policies, SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test, Authorization to work in the Employing Country, work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight
What They're Looking For.
Must Have
attention to detail and ability to handle transaction-based processing, Good computer operating skills, including MS Office applications, Typing speed of minimum 25 WPM with 90% accuracy, Good written and verbal communication skills, Ability to collaborate effectively with cross functional teams (CS, Tech, Shared Services), Ability to operate in high‑volume, deadline‑driven environments, ethical standards and adherence to compliance policies, Follow all internal and client‑mandated security protocols, Ensure secure handling and storage of participant information, Authorization to work in the Employing Country
Nice to Have
back-office operations or similar transaction processing roles
What You'll Do.
Process all activities related to client benefit plans with high accuracy and timeliness
Develop a understanding of client plan provisions and related documentation
Prioritize work effectively to respond to client and participant needs
Ensure adherence to predefined procedures
and compliance standards
Actively participate in daily huddles and status meetings to ensure smooth operations
processing all activities related to client benefits plans as configured in organizational tools
developing a understanding of client plan provisions
identifying opportunities for knowledge enhancement
delivering work to high standards of quality and timeliness
prioritize work effectively
respond to client and participant needs in a timely manner
ensure that all knowledge repositories
and supporting documentation are current and accurate
and responds to participant issues and inquiries using the case management tool
Adherence to predefined procedures and process guidelines is critical to ensure performance parameters are consistently met or exceeded against SLA targets
How You'll Work.
Team & Collaboration
Ability to collaborate effectively with cross functional teams (CS, Tech, Shared Services); collaborates closely with Customer Service, Technology, and other shared services teams for timely issue resolution
Communication Scope
Good written and verbal communication skills
Full Job Description
**Designation-Benefits Operations Administrator (BOA)** **Key Expectations** * Process all activities related to client benefit plans with high accuracy and timeliness. * Consistently meet or exceed client Service Level Agreements (SLAs). * Develop a strong understanding of client plan provisions and related documentation. * Prioritize work effectively to respond to client and participant needs. * Ensure adherence to predefined procedures, process guidelines, and compliance standards. * Actively participate in daily huddles and status meetings to ensure smooth operations. **Required Skills** * Strong attention to detail and ability to handle transaction-based processing. * Good computer operating skills, including MS Office applications. * Typing speed of minimum **25 WPM with 90% accuracy**. * Good written and verbal communication skills are important. * Ability to collaborate effectively with cross functional teams (CS, Tech, Shared Services). **Role Description** The **Benefits Operations Administrator (BOA)** is responsible for processing all activities related to client benefits plans as configured in organizational tools, while consistently meeting and exceeding client SLAs. The role requires developing a strong understanding of client plan provisions, identifying opportunities for knowledge enhancement, and delivering work to high standards of quality and timeliness. The BOA is expected to prioritize work effectively, respond to client and participant needs in a timely manner, and ensure that all knowledge repositories, SOPs, and supporting documentation are current and accurate. The incumbent conducts research, resolves, and responds to participant issues and inquiries using the case management tool, and collaborates closely with Customer Service, Technology, and other shared services teams for timely issue resolution. Adherence to predefined procedures and process guidelines is critical to ensure performance parameters are consistently met or exceeded again
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