IO Global
Information Technology and Services
Benefits&HROperationsSpecialist
“Benefits & HR Operations Specialist at IO Global. Skills: Benefits administration, HR operations. Own the day-to-day execution of onboarding, benefits administration, and data integrity. Manage benefits processes”
What You'll Achieve.
Ensure data integrity; Maintain accurate benefit enrollment and funding; Mitigate risk; Ensure accurate leave transactions; Maintain adherence to federal and state requirements; Enhance accuracy and efficiency of procedures; Improve employee experience and operational effectiveness; Ensure a smooth and welcoming new hire experience; Ensure readiness for Day 1 and beyond
Industry & Context.
Resolve interface discrepancies; Identify and escalate data trends or inconsistencies; Recommend improvements to existing procedures; Contribute to process refinement initiatives
What They're Looking For.
Must Have
2–5 years of HR experience, preferably in HR operations, benefits, or generalist roles, Hands-on experience with benefits administration and carrier file feeds, Builder mindset: self-motivated and self-directed, with a bias toward process improvement, Accurate and precise attention to detail, especially in sensitive financial and personal data, Demonstrated ability to handle confidential information with absolute discretion
Nice to Have
Familiarity with payroll experience with ADP, or similar systems preferred
What You'll Do.
Own the day-to-day execution of onboarding
benefits administration
Manage benefits processes
Serve as a critical point of contact for employees and managers
Administer health and retirement programs
including eligibility processing
vendor data transmission
and employee inquiries
Perform routine audits of eligibility files
and vendor databases to ensure alignment with internal HCM systems
Monitor file transmissions and resolve interface discrepancies to maintain accurate benefit enrollment and funding
Identify and escalate data trends or inconsistencies to senior team members to mitigate risk
Support absence management processes by coordinating with third‑party administrators to ensure accurate leave transactions
Assist with reporting
and compliance documentation to maintain adherence to federal and state requirements
Prepare compliance documentation and support government filings
Generate standard and ad hoc reports from HCM and vendor systems to support operational and compliance reviews
Support annual enrollment activities
including system testing
employee communications
and post‑enrollment audits
Participate in project meetings and testing cycles for vendor implementations or mandated plan updates
Recommend improvements to existing procedures and support updates to SOPs to enhance accuracy and efficiency
Contribute to process refinement initiatives that improve employee experience and operational effectiveness
Coordinate new hire orientation
ensuring a smooth and welcoming experience
Manage end-to-end new hire onboarding
and benefits enrollment
Partner with managers to ensure readiness for Day 1 and beyond
Answer general HR‑related questions and escalate complex issues to the HRBP as needed
and documentation as the Family Office evolves
Take on additional responsibilities as skills and business needs grow
How You'll Work.
Team & Collaboration
Partner with managers to ensure readiness for Day 1 and beyond; Escalate complex issues to the HRBP as needed; Participate in project meetings
Communication Scope
Excellent communication skills; Employee communications
Process & Methodology
Support HR projects, Support vendor implementations, Support mandated plan updates
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