MASSHEALTH Operations
Government
BenefitsandEligibilityRepresentative
“Benefits and Eligibility Representative at MASSHEALTH Operations. Skills: Customer service, Eligibility determination, Information validation. Interview applicants. Complete eligibility forms”
Industry & Context.
Problem identification
Report to office in-person, Valid Massachusetts Class D license
What They're Looking For.
Must Have
Active listening, Information ordering, Comprehension, Expression, Written comprehension, Written expression, Evaluating information against standards, Problem identification, Adaptability & flexibility, Attention to detail, Two years experience
Nice to Have
Detail-oriented and highly organized, Ability to navigate computer while on phone, Stellar soft skills, Proven problem solving capability, Sound judgement, Maintain composure in difficult situations, Proficient Microsoft Office usage
What You'll Do.
Complete eligibility forms
Submit required verifications
Obtain demographic information
Validate financial information
Evaluate submitted documents
Ensure accuracy and completeness
Support eligibility determination
Contact applicants for information
Contact collateral sources
Determine immigrant status
Review electronic documents
Update demographic data
Update financial data
Update background data
Make necessary corrections
Reconcile case information
Verify continued eligibility
Respond to member inquiries
Provide eligibility information
Explain appeal rights
Explain eligibility rules
Represent agency at hearings
Prepare eligibility explanations
Deliver eligibility explanations
How You'll Work.
Communication Scope
Information expression; Written expression
Applying for this Benefits and Eligibility Representative role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Taleo (Oracle)
- Taleo is older software — paste plain text resume content to avoid formatting issues.
- Avoid special characters, tables, and columns in your resume for this ATS.
- The application may time out on inactivity — copy your answers to a text editor as backup.
ANONYMOUS · UNFILTERED
What do employees actually say about MASSHEALTH Operations?
Real rants from real employees. Read before you apply.