Kota
Benefits
BenefitOperationsManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Benefit Operations Manager at Kota. Skills: Benefit operations, Process improvement, Stakeholder management. Oversee new business administration. Set up new employer schemes”
What You'll Achieve.
Provide superior customer experience; Achieve results; Industry-leading outcomes
Industry & Context.
Problem solver; Issue resolution
Fixed-term contract (12 months)
What They're Looking For.
Must Have
5+ years of experience in operations, 5+ years of experience in insurance, 5+ years of experience in funds, 5+ years of experience in benefit administration
What You'll Do.
Oversee new business administration
Set up new employer schemes
Facilitate application processing
Update CRM and internal systems
Drive process optimisation
Drive process automation
Map existing workflows
Identify opportunities for improvement
Implement process improvements
Support scheme renewals
Improve customer experience
Own policy event administration
Process policy changes
Coordinate across internal teams and providers
Manage customer interaction
Act as first line of investigation
Liaise with insurers and providers
Track recurring issues
Maintain high quality documentation
Drive strategic projects
Identify business-critical projects
Lead business-critical projects
How You'll Work.
Team & Collaboration
Collaborating with product and engineering teams; Partner with customer success teams; Coordinate across internal teams; Work with automation specialists
Communication Scope
Written communication skills
Process & Methodology
Strategic projects
Full Job Description
Benefit Operations Manager Location: Dublin or London Type: Full-time, Permanent Working style: Hybrid Reports to: COO About Kota Kota is reimagining insurance and retirement benefits for the modern workforce. Through our two flagship products—Kota Platform, the first fully integrated benefits platform, and Kota Embed, our embedded insurance solution—we're making benefits more accessible, valued, and global. Today, we power benefits for tens of thousands of employees at Europe's most forward-thinking companies, including Carwow, Tines, Zoe, and Remote. Founded in 2022, we've raised more than €20M from leading investors like EQT Ventures, Eurazeo, Northzone, and Frontline, along with founders and executives from Workday, Remote, Personio, OpenAI, and more. The Role We are looking to make a new manager-level hire in our Benefit Operations team, with this person set to take on a leading role in this growing team within Kota. Benefit Operations (BenOps) is the largest operational team within our business, ensuring that we can deliver benefits across the Kota platform. The individuals in BenOps interact with providers, partners, and customers, to ensure that we provide a superior customer experience while remaining fully compliant. This individual should be a generalist and an excellent problem solver, enjoying the ambiguity that is inherent in startup life. The role represents an opportunity to build, supported by experienced founders and a stellar executive team, leading to senior leadership exposure and accelerated learning. This role is a fixed-term contract, with an initial length of 12 months. The candidate should be based in Dublin or London and will report to the COO. What You'll Do - Oversee new business administration. Set up new employer schemes, facilitate application processing between employers, employees and insurance providers, while also updating our CRM and internal systems - Drive process optimisation and automation. Map existing workflows and identify
Applying for this Benefit Operations Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about Kota?
Real rants from real employees. Read before you apply.