Minor International
hospitality
BellCaptain
“Bell Captain at Minor International. Skills: supervising bell desk operations, guest service, team leadership. Supervise and coordinate daily bell desk and porter activities. Ensure prompt and courteous handling of guest luggage during arrivals, departures, and room changes”
What You'll Achieve.
delivering exceptional guest service; uphold hotel service standards; ensure service excellence
Industry & Context.
problem-solving abilities
Ability to work flexible shifts, including weekends and holidays
What They're Looking For.
Must Have
Minimum 2–3 years of experience in a similar role within a hotel environment, leadership and team management skills, Excellent communication and interpersonal skills, Guest-focused attitude with problem-solving abilities, Ability to work flexible shifts, including weekends and holidays
Nice to Have
High school diploma or hospitality qualification preferred, Knowledge of local area and attractions is an advantage
What You'll Do.
Supervise and coordinate daily bell desk and porter activities
Ensure prompt and courteous handling of guest luggage during arrivals
and offer information about hotel facilities and local attractions
Coordinate guest transportation
and valet services (if applicable)
Maintain accurate records of luggage movement and guest requests
and monitor bell team members to ensure service excellence
Ensure grooming standards
and professionalism of the bell team
Handle guest complaints or issues efficiently and escalate when necessary
How You'll Work.
Team & Collaboration
Coordinate closely with Front Desk, Concierge, Housekeeping, and Security teams
Communication Scope
Excellent communication and interpersonal skills
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