Winning Assistants
Healthcare
BehavioralHealthPatientCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Behavioral Health Patient Coordinator at Winning Assistants. Skills: Patient communication, Insurance verification, Scheduling coordination. Answer inbound patient calls. Assist with patient inquiries”
What You'll Achieve.
Improve patient responsiveness; Reduce administrative overload; Maintain smooth operations; Reduce missed calls; Improve patient experience; Improve operational efficiency
Industry & Context.
Camera on for meetings, High-speed internet, Noise-canceling headset, Webcam, Quiet workspace
What They're Looking For.
Must Have
Relevant work experience, Proficient in speaking English, Proficient in writing English, Submit NBI clearance, Submit Police Clearance, Available for video meetings
Nice to Have
Mental health experience, Behavioral health experience, Practice Fusion experience, Availity experience, RingCentral experience, Microsoft Teams experience
What You'll Do.
Answer inbound patient calls
Assist with patient inquiries
Provide appointment reminders
Support appointment scheduling
Communicate professionally with patients
Communicate empathetically with patients
Improve patient responsiveness
Verify insurance eligibility
Verify insurance benefits
Assist with prior authorization workflows
Support insurance follow-up
Manage appointment scheduling
Assist with billing tasks
Support medication refill coordination
Maintain organized documentation
Maintain communication workflows
How You'll Work.
Team & Collaboration
Internal team coordination; Patient and provider communication
Communication Scope
Patient communication; Professional communication
Full Job Description
**Job Title:** Behavioral Health Patient Coordinator **Position type:** Full-Time **Work hours:** 8:00 AM to 4:30 PM Pacific Daylight Time (30-minute Lunch) **Work days:** Monday to Friday **Salary:** $5 - $6 per hour, depending on experience **Workplace:** Remote **Preferred Candidate Location:** Philippines Our client is seeking a reliable, empathetic, and highly organized **Behavioral Health Patient Coordinator** to support patient communication, scheduling, insurance workflows, and front desk coordination for a growing behavioral health practice. This role is essential to helping the practice maintain smooth day-to-day operations, improve patient responsiveness, and reduce administrative overload for the internal team. The practice currently supports a high volume of patients across multiple providers, and the client is looking for someone who can provide dependable administrative and patient coordination support while maintaining professionalism, empathy, and operational consistency. As the **Behavioral Health Patient Coordinator** , you will primarily focus on **phone call management, appointment scheduling, insurance verification, prior authorizations, and patient coordination workflows**. You will also assist with referral processing, administrative billing support, and medication refill coordination when needed. The ideal candidate has prior healthcare administrative experience—preferably within mental health or behavioral health settings—and is comfortable managing a high volume of patient communication throughout the day. Strong reliability, accountability, and professionalism are critical, as the client highly values consistency and dependable support. This is an excellent opportunity for someone who enjoys patient interaction, thrives in fast-paced healthcare environments, and takes pride in helping improve both patient experience and operational efficiency. **Scope of Work / Responsibilities** ### Patient Communication & Front Desk Coordination * Answe
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