BEACHDOORACCESSCONTROLLER

JOB DESCRIPTION ** _JOB TITLE_****: BEACH****DOOR ACCESS CONTROLLER** **DEPARTMENT:** LOSS PREVENTION **REPORTS TO:** LOSS PREVENTION MANAGER **INTERACTIONS WITH** : GUESTS, OWNERS, ASSOCIATES AND 3RD PARTY VENDOR EMPLOYEES **WORKING SHIFT** : Monday to Sunday, full time 8 hours between 09:00 to 23:00. **_OVERALL RESPONSIBILITIES_****:** Provide a professional and courteous welcome to guests entering the resort via the beach gate area. Have a control in place of all individuals entering the resort, following the guidelines given by the company via managers and supervisors. ## _ESSENTIAL JOB RESPONSABILITIES:_ Quality of service based on the Marriott Vacation Club International standards. Beach access controller needs to be at the beach accesses of the resort, his/her work position, _at all times_. Only leaving this area for his/her authorized breaks Beach access controller needs to be vigilant at all times, observing guests entering the resort to ensure they are in house guests and not intruders. Complete knowledge of the associates working onsite, property, services provided and operation hours. Maintain the cleaning standards at the workplace. Understanding of his/her position on the general emergency plan at the property, as well as the different levels of emergency and what to do in each level (blue, yellow, red) Be proactive to detect any possible problem or situation that may occur at the main entrance that may imply a risk for guests, associates or providers at the resort. In case of any anomaly, the controller must inform immediately to his supervisor/manager or in his/her absence, to the manager on duty (MOD). **_PHYSICAL JOB REQUIREMENTS:_** Capable of standing most of the time during the shift, plus long periods under the sun. No physical problems to develop this type of position (standing most of the time and under the sun) Good visual observation Capable to handle stress and difficult situations in case of guests & associates’ complaints or emergency si