BDCSalesCoordinator

**Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.** **The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.** As a Sales Coordinator, you’ll be the first point of contact for potential vehicle buyers. Your job is to create exceptional customer experiences by communicating effectively via phone, email, and text to set appointments for our dealerships. Your work will directly contribute to our sales team's success by generating high-quality appointments and building strong relationships with future customers. **Key Responsibilities:** * Execute the Business Development Center (BDC) process in line with Holman strategies and standards. * Respond to customer inquiries from the CRM within 15 minutes during store hours. * Engage leads using professional phone, email, and text communication. * Schedule appointments for in-store visits, adhering to Holman’s “Best Practice” benchmarks. * Follow dealership-provided communication templates and telephone word tracks. * Maintain accurate records of all customer interactions in the CRM system. * Make 50 - 100+ outbound contacts daily to support appointment goals. * Attend team meetings, required training, and ongoing professional development sessions. * Take on additional duties and special projects as assigned. **Qualifications:** * High school diploma or equivalent required. * Call center, cus