Sonic Automotive
Automotive
BDCCoordinator
“BDC Coordinator at Sonic Automotive. Skills: generating appointments with customers, responding to customer inquiries in a prompt, professional, accurate and courteous manner, manage inquiry flow, update customer files, track customer interest, understand all products and services offered, knowledgeable of inventory as well as financing and incentive programs. generating appointments with customers that contact the dealership via the internet for service of new and/or pre-owned vehicles.. delive”
What You'll Achieve.
meet and exceed store appointment goals
Industry & Context.
What They're Looking For.
Must Have
All applicants must be authorized to work in the USA., All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.
Nice to Have
Previous BDC experience for an automotive dealership
What You'll Do.
generating appointments with customers that contact the dealership via the internet for service of new and/or pre-owned vehicles.
delivers a premium customer experience by responding to customer inquiries in a prompt
accurate and courteous manner.
uses lead management tools
CRM software and the internet to manage inquiry flow
update customer files
and closely track customer interest.
will be trained to understand all products and services offered
will become knowledgeable of inventory as well as financing and incentive programs.
Respond to internet inquiries with courtesy
accuracy and professionalism.
Promptly and accurately enter all customer inquiry data into the CRM.
Generate service appointments.
Conduct phone surveys to assess customer preferences and quality of experience.
Effectively utilize lead management tools.
Compile all necessary reports
forms and other documentation on a timely basis.
Perform cashier duties as requested.
Perform other job-related duties as assigned.
Exhibit ethical behavior
provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.
How You'll Work.
Team & Collaboration
peer to peer teamwork and recognition; as part of a team
Communication Scope
good communication skills; Excellent interpersonal skills over the phone.
Applying for this BDC Coordinator role?
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