Sonic Automotive
Automotive
BDCAssociateFixedOps
“BDC Associate Fixed Ops at Sonic Automotive. Skills: generating sales appointments, responding to customer inquiries, lead management, CRM usage. Generating sales appointments with customers that contact the dealership via the internet for service of new and/or pre-owned vehicles. Responding to customer inquiries in a prompt, professional, accurate and courteous manner”
What You'll Achieve.
generate sales appointments; deliver a premium customer experience; provide the highest degree of customer satisfaction
Industry & Context.
Ability to work in call center environment
What They're Looking For.
Must Have
Excellent verbal and written communication skills, MS Office Suite computer skills, Ability to work independently and as part of a team in a fast-paced environment, Ability to work in call center environment, organizational and time management skills, Ability to read and comprehend rules, regulations, policies and procedures
What You'll Do.
Generating sales appointments with customers that contact the dealership via the internet for service of new and/or pre-owned vehicles
Responding to customer inquiries in a prompt
accurate and courteous manner
Using lead management tools
CRM software and the internet to manage inquiry flow
update customer files
and closely track customer interest
Understanding all products and services offered
Becoming knowledgeable of inventory as well as financing and incentive programs
Respond to internet inquiries with courtesy
accuracy and professionalism
Promptly and accurately enter all customer inquiry data into the CRM
Generate service appointments
Conduct phone surveys to assess customer preferences and quality of experience
Effectively utilize lead management tools
Compile all necessary reports
forms and other documentation on a timely basis
Perform cashier duties as requested
Perform other job-related duties as assigned
Exhibit ethical behavior
provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers
How You'll Work.
Team & Collaboration
Ability to work as part of a team
Communication Scope
Excellent verbal and written communication skills
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