Sonic Automotive
Automotive
BDCAssociateFixedOps
“BDC Associate Fixed Ops at Sonic Automotive. Skills: Sales appointments, Customer inquiries, CRM software. Respond to internet inquiries. Enter customer inquiry data into CRM”
Industry & Context.
Weekend availability required
What They're Looking For.
Must Have
Excellent verbal communication skills, Excellent written communication skills, MS Office Suite computer skills, Ability to work independently, Ability to work as part of a team, Ability to work in a fast-paced environment, Ability to work in call center environment, Organizational skills, Time management skills, Ability to read and comprehend rules, Ability to read and comprehend regulations, Ability to read and comprehend policies, Ability to read and comprehend procedures, Exhibit ethical behavior, Provide highest degree of customer satisfaction, Be honest in all aspects of dealing with customers
What You'll Do.
Respond to internet inquiries
Enter customer inquiry data into CRM
Generate service appointments
Conduct phone surveys
Utilize lead management tools
Compile necessary reports
Compile necessary forms
Compile necessary documentation
Perform cashier duties
Perform other job-related duties
Exhibit ethical behavior
Provide customer satisfaction
Be honest with customers
How You'll Work.
Team & Collaboration
Peer to peer teamwork
Communication Scope
Verbal communication; Written communication
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