Bauer Hockey/ Cascade Maverik Lacrosse
Bauer:Représentant(e)CommerceÉlectroniqueetGarantie/ECommerce&WarrantyRepresentative
“Bauer: Représentant(e) Commerce Électronique et Garantie/ E-Commerce & Warranty Representative at Bauer Hockey/ Cascade Maverik Lacrosse. Skills: E-commerce, Warranty, Customer Service. Engaging in consumer-facing conversation exchanges through calls, chats, and emails from English and French speaking customers regarding product and service inquiries, within service level standards.. Assisting with e-commerce transactions.”
Industry & Context.
Identifying issues; Resolving delivery discrepancies; Offering equivalent substitution options
What They're Looking For.
Must Have
High school diploma required, Excellent verbal and written communication skills, Ability to adapt and multi-task in a fast-paced and changing work environment, Personal accountability, Ability to manage multiple mailboxes and applications, Self-driven and capable of being independent, TEAM focus and an understanding that no one can achieve a greater goal alone without the help of others, Proficiency with Microsoft Outlook, Word, and Excel
Nice to Have
Post-secondary college certificate or diploma is preferred, Knowledge of hockey products is an asset, Proficiency in Shopify or another e-commerce platform, Proficiency in Gladly or a similar CRM system, Familiarity with SAP or similar ERP software
What You'll Do.
Engaging in consumer-facing conversation exchanges through calls
and emails from English and French speaking customers regarding product and service inquiries
within service level standards.
Assisting with e-commerce transactions.
Processing replacement orders.
Processing shortages and substitutions with follow-up communication.
Investigating missing or lost packages
while liaising with logistics and individual carriers to resolve delivery discrepancies.
Identifying issues and managing or processing warranty claims in accordance with policy for individual consumers and retail partners
offering equivalent substitution options as necessary.
Handling escalations in a calm manner
engaging the manager as suitable.
Identifying and processing parts replacements and shipments.
Maintaining product and systems knowledge through internal training and educational sessions.
Communicating with teammates and liaising with internal departments as needed.
How You'll Work.
Team & Collaboration
Collaborating with teammates on projects; Communicating with teammates; Liaising with internal departments; TEAM focus and an understanding that no one can achieve a greater goal alone without the help of others
Communication Scope
Excellent verbal and written communication skills; Professional outlook and delivery
Applying for this Bauer: Représentant(e) Commerce Électronique et Garantie/ E-Commerce & Warranty Representative role?
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