Airtable
Technology
BaseOptimizationSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Base Optimization Specialist at Airtable. Skills: Base optimization, Customer consulting, Platform architecture. Conduct customer calls. Diagnose structural issues”
What You'll Achieve.
Accelerate critical business processes; Transform how work gets done; Help customers take next step; Unlock capabilities customers couldn't access; Achieve customer outcomes
Industry & Context.
Diagnose problems; Troubleshoot issues
Live calls, £7,500 annual travel allowance
What They're Looking For.
Must Have
Consultative, customer-facing technical role in B2B SaaS, Comfortable leading a call, Diagnosing a problem live, Walking a customer through the fix, Experience with relational databases, Experience with automation logic, Experience with workflow design
Nice to Have
Familiarity with APIs, Familiarity with webhooks, Familiarity with scripting
What You'll Do.
Conduct customer calls
Diagnose structural issues
Diagnose architectural issues
Assess linked record strategy
Assess automation design
Assess interface configuration
Identify architectural limitations
Restructure customer environments
Rebuild customer environments
Demonstrate better alternatives
Reshape customer environments
Scale customer environments
Perform customer environments
Unlock customer capabilities
Frame recommendations around business impact
Connect architectural decisions to outcomes
Identify opportunities to expand platform use
Surface patterns in customer architecture
Feed signals back to product
Feed signals back to engineering
Feed signals back to support
Stay current on platform evolution
Reflect platform capabilities in recommendations
How You'll Work.
Team & Collaboration
Product teams; Engineering teams; Support organization
Communication Scope
Clear communication; Adjust explanations
Full Job Description
Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done. Since our EMEA launch in 2022, Airtable has established a strong regional footprint. From our new EMEA headquarters at Borough Yards in London to our growing teams across France and Germany, we're bringing Airtable closer to our customers and deepening our commitment to their success. As we continue to scale, we are highly invested in what matters most - our people. We believe great products are built by great people, which is why we're looking for exceptional talent to help shape the future of Airtable. Airtable's Ask an Expert function works directly with customers via live calls to assess, restructure, and optimize how they've built on the platform. Sometimes that means resolving architectural limitations in a customer's current environment. Sometimes it means showing them what's possible with capabilities they haven't discovered yet, from AI and automations to interfaces and integrations. We meet customers where they are and help them take the next step. What you'll do Conduct customer calls to diagnose structural and architectural issues in how customers have built their Airtable environments. You'll assess data modeling, linked record strategy, automation design, interface configuration, and identify where the architecture is limiting the customer's outcomes. Restructure and rebuild. You won't just advise, you'll get into the base and demonstrate better alternatives. Optimization at Airtable means reshaping how a customer's environment is built so it scales, performs, and unlocks capabilities they couldn't access before. Frame every recommendation around business impact. Customers need to understand why a restructured base matters to their workflow, not just what changed. You connect architectural decisions to the o
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