Airtable

Technology

BaseOptimizationSpecialist

£65–90k ~AI est. London, England, United Kingdom
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Base Optimization Specialist at Airtable. Skills: Base optimization, Customer consulting, Platform architecture. Conduct customer calls. Diagnose structural issues”

What You'll Achieve.

Accelerate critical business processes; Transform how work gets done; Help customers take next step; Unlock capabilities customers couldn't access; Achieve customer outcomes

Industry & Context.

Technology
Problems you'll solve

Diagnose problems; Troubleshoot issues

Eligibility Requirements

Live calls, £7,500 annual travel allowance

What They're Looking For.

Must Have

Consultative, customer-facing technical role in B2B SaaS, Comfortable leading a call, Diagnosing a problem live, Walking a customer through the fix, Experience with relational databases, Experience with automation logic, Experience with workflow design

Nice to Have

Familiarity with APIs, Familiarity with webhooks, Familiarity with scripting

What You'll Do.

Conduct customer calls

Diagnose structural issues

Diagnose architectural issues

Assess linked record strategy

Assess automation design

Assess interface configuration

Identify architectural limitations

Restructure customer environments

Rebuild customer environments

Demonstrate better alternatives

Reshape customer environments

Scale customer environments

Perform customer environments

Unlock customer capabilities

Frame recommendations around business impact

Connect architectural decisions to outcomes

Identify opportunities to expand platform use

Surface patterns in customer architecture

Feed signals back to product

Feed signals back to engineering

Feed signals back to support

Stay current on platform evolution

Reflect platform capabilities in recommendations

How You'll Work.

Team & Collaboration

Product teams; Engineering teams; Support organization

Communication Scope

Clear communication; Adjust explanations

Full Job Description

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done. Since our EMEA launch in 2022, Airtable has established a strong regional footprint. From our new EMEA headquarters at Borough Yards in London to our growing teams across France and Germany, we're bringing Airtable closer to our customers and deepening our commitment to their success. As we continue to scale, we are highly invested in what matters most - our people. We believe great products are built by great people, which is why we're looking for exceptional talent to help shape the future of Airtable. Airtable's Ask an Expert function works directly with customers via live calls to assess, restructure, and optimize how they've built on the platform. Sometimes that means resolving architectural limitations in a customer's current environment. Sometimes it means showing them what's possible with capabilities they haven't discovered yet, from AI and automations to interfaces and integrations. We meet customers where they are and help them take the next step. What you'll do Conduct customer calls to diagnose structural and architectural issues in how customers have built their Airtable environments. You'll assess data modeling, linked record strategy, automation design, interface configuration, and identify where the architecture is limiting the customer's outcomes. Restructure and rebuild. You won't just advise, you'll get into the base and demonstrate better alternatives. Optimization at Airtable means reshaping how a customer's environment is built so it scales, performs, and unlocks capabilities they couldn't access before. Frame every recommendation around business impact. Customers need to understand why a restructured base matters to their workflow, not just what changed. You connect architectural decisions to the o

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