Banking Services Operations Associate IV
BankingServicesOperationsAssociateIV-PaymentServicesTelephoneUnit
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Banking Services Operations Associate IV - Payment Services Telephone Unit at Banking Services Operations Associate IV. Skills: wire transfer repairs, regulatory review and reporting, advanced account reconciliation, procedure writing and maintenance, domestic and international wire troubleshooting, monitoring overdraft transactions, processing incoming wire transactions, return of erroneous incoming wires, processing and verifying customer wire templates, advanced account reconciliations, regul”
What You'll Achieve.
ensure accurate and timely transfer of funds; ensure compliance with Federal regulations and Bank policies; promote effective training and compliance with Bank policies; timely implementation of internal and external audit points
Industry & Context.
specialized research; wire troubleshooting; resolve problems
What They're Looking For.
Must Have
3 years’ general work experience
Nice to Have
1 years’ Bank operations experience, Some college experience
What You'll Do.
Completes non-standard and complex wire transfer repairs
requiring specialized research and processing from multiple wire system transaction queues.
Completes regulatory review and reporting
advanced account reconciliation
along with procedure writing and maintenance.
Research and complete complex wire-related transactions on a daily basis to ensure accurate and timely transfer of funds
inclusive of engaging in domestic and international wire troubleshooting
monitoring overdraft transactions
processing incoming wire transactions
including return of erroneous incoming wires
processing and verifying customer wire templates and completing advanced account reconciliations.
Review and process regulatory reports and departmental application re-certifications to ensure compliance with Federal regulations and Bank policies.
Execute system and physical security validations on an annual basis
using SWIFT Customer Security Program control guidelines.
Monitor internal and external departmental email mailboxes on a daily basis
seeking to answer customer inquiries and resolve problems in a timely manner.
Write and maintain department operational procedures to promote effective training and compliance with Bank policies.
Understand and adhere to the Company’s risk and regulatory standards
policies and controls in accordance with the Company’s Risk Appetite.
Identify risk-related issues needing escalation to management.
Maintain M&T internal control standards
including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.
How You'll Work.
Team & Collaboration
routinely collaborates with representatives from Payment Services’ alternate location; participates in departmental cross-training and job shadowing efforts
Communication Scope
answering customer inquiries; resolving problems
Full Job Description
# **Overview:** Completes non-standard and complex wire transfer repairs, requiring specialized research and processing from multiple wire system transaction queues. Completes regulatory review and reporting, advanced account reconciliation, along with procedure writing and maintenance. ## **Primary Responsibilities:** * Research and complete complex wire-related transactions on a daily basis to ensure accurate and timely transfer of funds, inclusive of engaging in domestic and international wire troubleshooting, monitoring overdraft transactions, processing incoming wire * transactions, including return of erroneous incoming wires, processing and verifying customer wire templates and completing advanced account reconciliations. * Review and process regulatory reports and departmental application re-certifications to ensure compliance with Federal regulations and Bank policies. * Execute system and physical security validations on an annual basis, using SWIFT Customer Security Program control guidelines. * Monitor internal and external departmental email mailboxes on a daily basis, seeking to answer customer inquiries and resolve problems in a timely manner. * Write and maintain department operational procedures to promote effective training and compliance with Bank policies. * Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management. * Promote an environment that supports belonging and reflects the M&T Bank brand. * Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. * Complete other related duties as assigned. ## **Scope of Responsibilities:** This position completes assigned responsibilities under moderate supervision, and is expected to exercise sound judgment while servicing internal and exte
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