M&T Bank
BankingServicesOperationsAssociateIVEscrow(Insurance)
“Banking Services Operations Associate IV - Escrow (Insurance) at M&T Bank. Skills: tax, escrow, insurance, loan servicing, escrow administration. Completes routine to complex skilled activities to maintain and monitor tax, escrow and insurance for loans serviced, while maintaining compliance with various Federal, state and investor requirements.. Researches and resolves complex customer issues.”
Industry & Context.
Demonstrated complex problem-solving skills.; Researches and resolves complex customer issues.
What They're Looking For.
Must Have
Associate's degree and a minimum of 1 year general work experience, or in lieu of a degree, a combined minimum of 3 years higher education and/or work experience, including a minimum of 1 year general work experience, Proven customer service experience, Proficiency with personal computers as well as pertinent spreadsheet and word processing software, verbal and written communication skills, Demonstrated complex problem-solving skills
Nice to Have
Bachelor’s degree
What You'll Do.
Completes routine to complex skilled activities to maintain and monitor tax
escrow and insurance for loans serviced
while maintaining compliance with various Federal
state and investor requirements.
Researches and resolves complex customer issues.
Participates in departmental projects as requested.
Complex data entry/system updates
analysis and Interpretation related to Insurance
Escrow and Mortgage Insurance.
Complete non-standardized document reviews and validation related to Insurance
Escrow and Mortgage Insurance.
Complete document reviews and/or preparation of greater complexity.
Respond to and/or initiate non-standard requests related to Insurance
Escrow and Mortgage Insurance.
Complete moderate to highly complex exception processing including non-standardized loan level research and maintenance related to escrow accounts.
Complete intermediate level reconciliations and analyses related to escrow activities.
Contact customers and/or vendors as required to complete escrow-related activities.
Participate in departmental projects and implementation as assigned.
Draft and review procedures as requested.
Understand and adhere to the Company’s risk and regulatory standards
policies and controls in accordance with the Company’s Risk Appetite.
Identify risk-related issues needing escalation to management.
Maintain M&T internal control standards
including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.
How You'll Work.
Team & Collaboration
Contact customers and/or vendors as required to complete escrow-related activities.; Participate in departmental projects and implementation as assigned.
Communication Scope
verbal and written communication skills
Process & Methodology
Participate in departmental projects and implementation as assigned.
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