M&T Bank
BankingServicesOperationsAssociateIVEscrowAdministration
“Banking Services Operations Associate IV - Escrow Administration at M&T Bank. Skills: tax, escrow, insurance, loan servicing, escrow administration. maintain and monitor tax, escrow and insurance for loans serviced. Researches and resolves complex customer issues”
Industry & Context.
Demonstrated complex problem-solving skills; Researches and resolves complex customer issues; Complete moderate to highly complex exception processing including non-standardized loan level research and maintenance related to escrow accounts
What They're Looking For.
Must Have
Associate's degree and a minimum of 1 year general work experience, or in lieu of a degree, a combined minimum of 3 years higher education and/or work experience, including a minimum of 1 year general work experience, Proficiency with personal computers as well as pertinent spreadsheet and word processing software, verbal and written communication skills, Demonstrated complex problem-solving skills
Nice to Have
Proven customer service Experience in Escrow and/or Mortgage Customer Service experience is highly preferred, Bachelor’s degree
What You'll Do.
maintain and monitor tax
escrow and insurance for loans serviced
Researches and resolves complex customer issues
Complex data entry/system updates
analysis and Interpretation related to Insurance
Escrow and Mortgage Insurance
Complete non-standardized document reviews and validation related to Insurance
Escrow and Mortgage Insurance
Complete document reviews and/or preparation of greater complexity
Respond to and/or initiate non-standard requests related to Insurance
Escrow and Mortgage Insurance
Complete moderate to highly complex exception processing including non-standardized loan level research and maintenance related to escrow accounts
Complete intermediate level reconciliations and analyses related to escrow activities
Contact customers and/or vendors as required to complete escrow-related activities
Participate in departmental projects and implementation as assigned
Draft and review procedures as requested
Identify process improvement opportunities in the area to improve efficiency
Understand and adhere to the Company’s risk and regulatory standards
policies and controls in accordance with the Company’s Risk Appetite
Identify risk-related issues needing escalation to management
Maintain M&T internal control standards
including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
Complete other related duties as assigned
How You'll Work.
Team & Collaboration
Participate in departmental projects and implementation as assigned; Contact customers and/or vendors as required to complete escrow-related activities
Communication Scope
verbal and written communication skills
Process & Methodology
Participate in departmental projects and implementation as assigned
Applying for this Banking Services Operations Associate IV - Escrow Administration role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about M&T Bank?
Real rants from real employees. Read before you apply.