Banking Services Operations Associate IV
BankingServicesOperationsAssociateIV-EscrowAdministration
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Banking Services Operations Associate IV - Escrow Administration at Banking Services Operations Associate IV. Skills: Escrow Administration, Tax, Escrow and Insurance for loans serviced, customer issues resolution, departmental projects. maintain and monitor tax, escrow and insurance for loans serviced. maintaining compliance with various Federal, state and investor requirements”
Industry & Context.
Demonstrated complex problem-solving skills; Researches and resolves complex customer issues; Complete moderate to highly complex exception processing including non-standardized loan level research and maintenance related to escrow accounts
What They're Looking For.
Must Have
Associate's degree and a minimum of 1 year general work experience, or in lieu of a degree, a combined minimum of 3 years higher education and/or work experience, including a minimum of 1 year general work experience, Proficiency with personal computers as well as pertinent spreadsheet and word processing software, verbal and written communication skills, Demonstrated complex problem-solving skills
Nice to Have
Proven customer service Experience in Escrow and/or Mortgage Customer Service experience is highly preferred, Bachelor’s degree
What You'll Do.
maintain and monitor tax
escrow and insurance for loans serviced
maintaining compliance with various Federal
state and investor requirements
Researches and resolves complex customer issues
Participates in departmental projects as requested
Complex data entry/system updates
analysis and Interpretation related to Insurance
Escrow and Mortgage Insurance
Complete non-standardized document reviews and validation related to Insurance
Escrow and Mortgage Insurance
Complete document reviews and/or preparation of greater complexity
Respond to and/or initiate non-standard requests related to Insurance
Escrow and Mortgage Insurance
Complete moderate to highly complex exception processing including non-standardized loan level research and maintenance related to escrow accounts
Complete intermediate level reconciliations and analyses related to escrow activities
Contact customers and/or vendors as required to complete escrow-related activities
Participate in departmental projects and implementation as assigned
Draft and review procedures as requested
Identify process improvement opportunities in the area to improve efficiency
Understand and adhere to the Company’s risk and regulatory standards
policies and controls in accordance with the Company’s Risk Appetite
Identify risk-related issues needing escalation to management
Promote an environment that supports belonging and reflects the M&T Bank brand
Maintain M&T internal control standards
including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
Complete other related duties as assigned
How You'll Work.
Communication Scope
verbal and written communication skills
Process & Methodology
Participate in departmental projects and implementation as assigned
Full Job Description
### Work Arrangement/Location: This is a hybrid position requiring four days of in-office work every week and it is based at the M&T Center office in Buffalo, NY. # ****Overview:**** Completes routine to complex skilled activities to maintain and monitor tax, escrow and insurance for loans serviced, while maintaining compliance with various Federal, state and investor requirements. Researches and resolves complex customer issues. Participates in departmental projects as requested. ## ****Primary Responsibilities:**** * Complex data entry/system updates, analysis and Interpretation related to Insurance, Tax, Escrow and Mortgage Insurance. * Complete non-standardized document reviews and validation related to Insurance, Tax, Escrow and Mortgage Insurance. * Complete document reviews and/or preparation of greater complexity. * Respond to and/or initiate non-standard requests related to Insurance, Tax, Escrow and Mortgage Insurance. * Complete moderate to highly complex exception processing including non-standardized loan level research and maintenance related to escrow accounts. * Complete intermediate level reconciliations and analyses related to escrow activities. * Contact customers and/or vendors as required to complete escrow-related activities. * Participate in departmental projects and implementation as assigned. * Draft and review procedures as requested. Identify process improvement opportunities in the area to improve efficiency. * Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management. * Promote an environment that supports belonging and reflects the M&T Bank brand. * Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. * Complete other related duties as assigned. ## ****Scope of Responsi
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