M&T Bank
BankingServicesOperationsAssociateIVConsumerPayments&Maintenance
“Banking Services Operations Associate IV - Consumer Payments & Maintenance at M&T Bank. Skills: consumer payments and payoff processing, consumer and mortgage maintenance, consumer exception payment processing, dealer payoffs, research and analysis, vendor oversight. Completes research and analysis to resolve consumer payments and payoff processing exceptions and out-of-balance conditions.. Serves as escalation point on complex servicing issues within the unit.”
Industry & Context.
Demonstrated complex problem-solving skills; research and analysis to resolve consumer payments and payoff processing exceptions and out-of-balance conditions; escalation point on complex servicing issues
four days of in-office work every week, at least one Friday/month of in-office work required
What They're Looking For.
Must Have
Associate's degree and a minimum of 1 year’s general work experience, or in lieu of degree, a combined minimum of 3 years’ higher education and/or work experience, including a minimum of 1 year’s general work experience, Proven internal and external customer service experience, mathematical skills, Accounting and/or banking industry experience, Proficiency with personal computers as well as pertinent spreadsheet and word processing software, Demonstrated excellent verbal and written communication skills, Demonstrated complex problem-solving skills
Nice to Have
Bachelor’s degree
What You'll Do.
Completes research and analysis to resolve consumer payments and payoff processing exceptions and out-of-balance conditions.
Serves as escalation point on complex servicing issues within the unit.
Responsible for multiple systems and product lines for consumer and mortgage products on the system.
Completes complex data entry and system updates
interpretation and validation for consumer payments and payoff processing
consumer and mortgage maintenance
consumer exception payment processing
Completes non-standardized document review and validation as well as intermediate document preparation related to consumer and mortgage maintenance
consumer exception payment processing and dealer payoffs.
Responds to or initiates non-standardized requests related to consumer and mortgage maintenance
consumer exception payment processing and dealer payoffs.
Completes high-complexity level non-standardized research related to maintenance
processing and payoffs for these products.
Completes intermediate level analysis and reconciliation related to escalated maintenance
processing and payoff issues.
Completes non-standardized exception processing for these products.
Completes daily quality review and provide feedback for processing and tasks completed by the offshore team.
Ensure activities comply with applicable laws and regulations.
Understand and adhere to the Company’s risk and regulatory standards
policies and controls in accordance with the Company’s Risk Appetite.
Identify risk-related issues needing escalation to management.
Maintain M&T internal control standards
including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Completes other related duties as assigned.
How You'll Work.
Team & Collaboration
May contact internal business partners, external customers and vendors as required to complete assigned responsibilities.; Promote an environment that supports belonging and reflects the M&T Bank brand.
Communication Scope
Demonstrated excellent verbal and written communication skills
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