BankingOpsApprentice

## Description Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75. Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000+ customers across 8 European countries. We have been profitable since 2023, and we are just getting started. Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit. AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. ------------------------------------------------------------------------------------------------------ Join our Banking Ops Card team as an apprentice and contribute to one of Qonto's most cross-functional operations teams. You'll help manage a critical backlog while building deep expertise in dispute management, fraud analysis, compliance reporting, and AI-powered automation — from day one. 👩‍💻🧑‍💻 As a Banking Ops Apprentice at Qonto, you will: Manage card disputes end-to-end — analyse contested transactions, process Mastercard chargebacks on the issuing side, and handle acquiring-side disputes from cardholders contesting transactions with Qonto merchants (via Adyen / POS / tap-to-pay) Investigate fraud cases — analyse phishing, account takeover, and device theft cases across multiple internal tools and make reimbursement decisions Monitor SLA alerts and operational queue