N26
Financial Services
BankingOperations-ClaimsAssociateGermanmarket
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Banking Operations - Claims Associate German market at N26. Skills: Claims operations, Process governance, Vendor management. Own end-to-end Claims processes. Ensure compliance”
What You'll Achieve.
Improve customer outcomes; Lower operational risk; Minimise audit findings; Minimise operational friction
Industry & Context.
Root cause analysis; Data-driven decision making
What They're Looking For.
Must Have
Operations experience, Service delivery experience, Handling complex operational cases, Process governance experience, Regulatory controls experience, Audit readiness experience, Fluent German, Fluent English
Nice to Have
Experience with outsourcing/vendor management, Project management experience, Any other European language
What You'll Do.
Own end-to-end Claims processes
Ensure audit readiness
Maintain internal documentation
Define and track team KPIs/OKRs
Oversee handling of complex cases
Ensure correct escalation
Ensure compliance with law
Manage relationships with outsourcing partners
Manage relationships with external services
Design training for partners
Deliver training to partners
Coach partners on case handling
Identify process changes
Design process changes
Implement process changes
Lead incident analysis
Lead root-cause analysis
Propose long-term fixes
Drive long-term fixes
Maintain internal documentation
Improve internal documentation
Provide clear feedback
Provide career direction
Ensure team operates within boundaries
Drive standardisation
Identify workflow streamlining opportunities
Automate repetitive tasks
Raise service quality
How You'll Work.
Team & Collaboration
Partnership with Product; Partnership with Legal; Partnership with Customer Service; Partnership with Customer Experience; Cooperate across functions
Communication Scope
Stakeholder communication
Process & Methodology
Project management
Full Job Description
About the opportunity As part of the Banking Operations group be the operational anchor for claims handling one of N26’s strategically critical markets: Germany. You will be responsible for delivery across all operational end-to-end claims processes, ensuring regulatory and compliance standards are met, and driving continuous improvements that materially improve customer outcomes and lower operational risk. This is a hands-on functional role: you will own the operational agenda for complex and edge-case workstreams in close partnership with stakeholders such as Product, Legal and our Customer Service and Experience teams. In this role, you will: Own end-to-end Claims processes and governance: compliance, risk controls, audit readiness and up-to-date internal documentation Partake in defining and tracking team KPIs / OKRs with team leadership to measure operational readiness, quality and performance Oversee handling of complex cases (insolvency, legal requests, edge cases), ensuring correct escalation, remediation and compliance with applicable law and internal policy Manage relationships with outsourcing partners and external service providers; including design and deliver training, coach partners on complex case handling Partner cross-functionally to identify, design and implement process changes that improve customer experience and reduce risk Lead incident analysis and root-cause investigations; propose and drive actionable, measurable workarounds and long-term fixes Maintain and continuously improve internal documentation to minimise audit findings and operational friction Coach and develop team members by providing clear feedback, career direction and ensure the team operates within agreed decision boundaries Drive standardisation and scale: identify opportunities to streamline workflows, automate repetitive tasks and raise overall service quality What you need to be successful: Proven experience in operations, service delivery or similar functions, with direct
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