BMO
Retail Banking
BankManager
“Bank Manager at BMO. Skills: Sales, Customer Service, Management, Financial Products. Guide, direct, and coach employees to deliver exceptional service. Understand customer needs to provide sales and service”
What You'll Achieve.
Meet strategic customer experience and profitability goals; Maximize business growth and wallet share; Achieve customer retention and acquisition objectives; Achieve financial and customer service goals
Industry & Context.
Analytical and problem solving skills - In-depth; Data driven decision making - In-depth; Exercises judgment to identify, diagnose, and solve problems within given rules; Works independently on a range of complex tasks, which may include unique situations; Breaks down strategic problems, and analyses data and information to provide insights and recommendations
Criminal background review, Credit history evaluation, Restrictions on performing in a real estate agent capacity
What They're Looking For.
Must Have
4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience, In-depth knowledge of retail banking products and services, Advanced knowledge of competitive marketplace and trends in product offerings, Working knowledge of branch operational processes and policies, Working knowledge of branch technologies, processes, and performance metrics, Working knowledge of applicable regulations, audit standards, and related policies, procedures, and directives, Technical proficiency gained through education and/or business experience, Verbal & written communication skills - In-depth, Collaboration & team skills - In-depth, Analytical and problem solving skills - In-depth, Influence skills - In-depth, Data driven decision making - In-depth, Federal registration with the Nationwide Mortgage Licensing System and Registry
Nice to Have
Previous supervisory or management experience
What You'll Do.
and coach employees to deliver exceptional service
Understand customer needs to provide sales and service
Advise customers on products and strategies
Identify and make referrals to other business groups
Support sales and customer service activities
Foster a culture aligned to BMO purpose and values
Build interdependent teams that collaborate
and enable career development of talent
Improve team performance and manage performance
Develop and execute a branch business plan
Conduct sales calls and business development activities
Probe to understand customer needs
Conduct cold calls to prospective customers
Develop and maintain a network in the community
Support community involvement and participate in activities
Maintain high-touch relationships with key customers
Resolve customer related issues
Fulfill sales and service activities
Build the business plan for the branch
Influence and negotiate to achieve business objectives
Identify emerging issues and trends
and revise work plans
Determine business priorities and sequence for execution
Conduct independent analysis and assessment
Ensure alignment between stakeholders
Establish relationships with business partners
Monitor sales and service performance
Break down strategic problems and analyze data
Lead the implementation of new programs
Coordinate the implementation of sales and service initiatives
Monitor service request and problem resolution processes
Provide technical training and support to employees
Plan and control unit operating expenses
Manage transactional outcomes for customer calls
Resolve complex customer situations
Maintain current knowledge of personal banking and credit card industries
Build effective relationships with stakeholders
Maintain the confidentiality of customer and Bank information
Identify and report suspicious patterns of activity
Comply with all legal and regulatory requirements
How You'll Work.
Team & Collaboration
Builds interdependent teams that collaborate across functional and operating groups; Establishes relationships with business partners (e.g. CDC, MasterCard, Symcor, etc.)
Communication Scope
Verbal & written communication skills - In-depth
Process & Methodology
Implement, review, and revise work plans, Determine business priorities and best sequence for execution of business/group strategy
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