BMO
Retail Banking
BankManager
“Bank Manager at BMO. Skills: Sales, Customer Service, Management, Financial Advice. Guide, direct, and coach employees to deliver exceptional service. Understand customer needs to provide sales and service”
What You'll Achieve.
Meet strategic customer experience and profitability goals; Maximize branch revenues, sales, and customer satisfaction; Minimize operating losses; Maximize business growth and wallet share; Achieve customer retention and acquisition objectives; Achieve financial and customer service goals
Industry & Context.
Analytical and problem solving skills - In-depth; Exercises judgment to identify, diagnose, and solve problems within given rules; Conducts independent analysis and assessment to resolve strategic issues; Breaks down strategic problems, and analyses data and information to provide insights and recommendations
Consumer loan originator as defined by Regulation Z, Regulation G, and the S. A. F. E. Act, Federal registration with NMLS, Criminal background review, Credit history evaluation, Restrictions on performing in a real estate agent capacity
What They're Looking For.
Must Have
5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience, Previous supervisory or management experience, In-depth knowledge of retail banking products and services, In-depth knowledge of competitive marketplace and trends in product offerings, In-depth knowledge of all branch operational processes and policies, In-depth knowledge of branch technologies, processes, and performance metrics, In-depth knowledge of applicable regulations, audit standards, and related policies, procedures, and directives, Deep knowledge and technical proficiency gained through extensive education and business experience, Verbal & written communication skills - In-depth, Collaboration & team skills - In-depth, Analytical and problem solving skills - In-depth, Influence skills - In-depth, Data driven decision making - In-depth, Federal registration with the Nationwide Mortgage Licensing System and Registry
What You'll Do.
and coach employees to deliver exceptional service
Understand customer needs to provide sales and service
Advise customers on products and strategies
Identify and make referrals to other business groups
Support sales and customer service activities
Foster a culture aligned to BMO purpose and values
Ensure alignment between values and behavior
Connect work to BMO's purpose
Build interdependent teams
and enable career development
Improve team performance
Create innovative business development strategies
Develop and execute a branch business plan
Probe to understand customer needs
Conduct cold calls to prospective customers
Develop and maintain a network in the community
Support the Bank’s community involvement
Maintain a high-touch relationship with key customers
Resolve customer related issues
Fulfill sales and service activities
Recommend and implement solutions
Assist in the development of strategic plans
Build the business plan for the branch
Influence and negotiate to achieve business objectives
Identify emerging issues and trends
and revise work plans
Determine business priorities
Conduct independent analysis and assessment
Work with internal stakeholders and colleagues
Ensure alignment between stakeholders
Monitor sales and service performance
Break down strategic problems
Lead the implementation of new programs
Coordinate the implementation of sales and service initiatives
Monitor service request and problem resolution processes
Provide technical training and support
Plan and control unit operating expenses
Manage transactional outcomes
Resolve complex customer situations
Maintain current knowledge of personal banking and credit card industries
Build effective relationships with stakeholders
Maintain the confidentiality of customer and Bank information
Identify and report suspicious patterns of activity
Comply with all legal and regulatory requirements
Provide specialized consulting
analytical and technical support
Exercise judgment to identify
Handle non-routine situations
Take measured risks while protecting the bank
How You'll Work.
Team & Collaboration
Builds interdependent teams that collaborate across functional and operating groups; Works with internal stakeholders and colleagues to leverage sales, fulfillment, and referral opportunities; Ensures alignment between stakeholders
Communication Scope
Verbal & written communication skills - In-depth
Process & Methodology
Develops and executes a branch business plan, Implements, reviews, and revises work plans, Helps determine business priorities and best sequence for execution of business/group strategy
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