BMO
Retail Banking
BankManager
“Bank Manager at BMO. Skills: Sales, Customer Service, Branch Operations. Guide, direct, and coach employees to deliver exceptional service. Understand customer needs to provide sales and service”
What You'll Achieve.
Meet strategic customer experience and profitability goals; Maximize business growth and wallet share; Achieve customer retention and acquisition objectives; Achieve financial and customer service goals
Industry & Context.
Analytical and problem solving skills - In-depth; Data driven decision making - In-depth; Exercises judgment to identify, diagnose, and solve problems within given rules; Conducts independent analysis and assessment to resolve strategic issues; Breaks down strategic problems, and analyses data and information to provide insights and recommendations
Criminal background review, Credit history evaluation, Restrictions on performing in a real estate agent capacity
What They're Looking For.
Must Have
4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience, In-depth knowledge of retail banking products and services, Advanced knowledge of competitive marketplace and trends in product offerings, Working knowledge of branch operational processes and policies, Working knowledge of branch technologies, processes, and performance metrics, Working knowledge of applicable regulations, audit standards, and related policies, procedures, and directives, Technical proficiency gained through education and/or business experience, Verbal & written communication skills - In-depth, Collaboration & team skills - In-depth, Analytical and problem solving skills - In-depth, Influence skills - In-depth, Data driven decision making - In-depth, Act as an originator of consumer loans as defined by Regulation Z, Regulation G, and the Secure and Fair Enforcement for Mortgage Licensing Act (the S. A. F. E. Act), Federal registration with the Nationwide Mortgage Licensing System and Registry
Nice to Have
Previous supervisory or management experience
What You'll Do.
and coach employees to deliver exceptional service
Understand customer needs to provide sales and service
Advise customers on products and strategies
Identify and make referrals to other business groups
Support sales and customer service activities
Foster a culture aligned to BMO purpose
Ensure alignment between values and behaviour
Connect work to BMO's purpose
Build interdependent teams
and enable career development
Improve team performance
Develop and execute a branch business plan
Establish personal referral network
Probe to understand customer needs
Integrate marketing promotions into customer conversations
Conduct cold calls to prospective customers
Develop and maintain community network
Support community involvement
Maintain high-touch relationship with key customers
Resolve customer related issues
Fulfill sales and service activities
Build the business plan for the branch
Influence and negotiate to achieve business objectives
Identify emerging issues and trends
and revise work plans
Determine business priorities
Conduct independent analysis and assessment
Ensure alignment between stakeholders
Establish relationships with business partners
Monitor sales and service performance
Develop and implement action plans
Break down strategic problems
Analyze data and information
Lead implementation of new programs
products and processes
Coordinate implementation of sales and service initiatives
Monitor service request and problem resolution processes
Provide technical training and support
Recommend improvements
Plan and control unit operating expenses
Manage transactional outcomes
Resolve complex customer situations
Maintain current knowledge of personal banking and credit card industries
Build effective relationships with stakeholders
Maintain confidentiality of customer and Bank information
Identify and report suspicious patterns of activity
Comply with all legal and regulatory requirements
Exercise judgment to identify
Work independently on a range of complex tasks
Take measured risks while protecting the bank
How You'll Work.
Team & Collaboration
Builds interdependent teams that collaborate across functional and operating groups; Ensures alignment between stakeholders; Establishes relationships with business partners
Communication Scope
Verbal & written communication skills - In-depth
Process & Methodology
Implement, reviews, and revises work plans, Helps determine business priorities and best sequence for execution of business/group strategy
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