BMO
Retail Banking
BankManager
“Bank Manager at BMO. Skills: Sales, Customer Service, Management, Financial Advice. Guide, direct, and coach employees to deliver exceptional service.. Understand customer needs to provide sales and service.”
What You'll Achieve.
Meet strategic customer experience and profitability goals.; Maximize branch revenues, sales, and customer satisfaction.; Minimize operating losses.; Maximize business growth and wallet share.; Achieve customer retention and acquisition objectives.; Achieve financial and customer service goals.
Industry & Context.
Analytical and problem solving skills - In-depth.; Exercises judgment to identify, diagnose, and solve problems within given rules.
This position will act as an originator of consumer loans as defined by Regulation Z, Regulation G, and the Secure and Fair Enforcement for Mortgage Licensing Act (the S. A. F. E. Act)., This position will require a Federal registration with the Nationwide Mortgage Licensing System and Registry., A criminal background review and credit history evaluation will be required for this position., Restrictions on performing in a real estate agent capacity., Take measured risks while protecting the bank by applying our Risk Management Framework.
What They're Looking For.
Must Have
Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience., Previous supervisory or management experience., In-depth knowledge of retail banking products and services., In-depth knowledge of competitive marketplace and trends in product offerings., In-depth knowledge of all branch operational processes and policies., In-depth knowledge of branch technologies, processes, and performance metrics., In-depth knowledge of applicable regulations, audit standards, and related policies, procedures, and directives., Deep knowledge and technical proficiency gained through extensive education and business experience., Verbal & written communication skills - In-depth., Collaboration & team skills - In-depth., Analytical and problem solving skills - In-depth., Influence skills - In-depth., Data driven decision making - In-depth.
What You'll Do.
and coach employees to deliver exceptional service.
Understand customer needs to provide sales and service.
Advise customers on products and strategies.
Identify and make referrals to other business groups.
Support sales and customer service activities.
Foster a culture aligned to BMO purpose
Ensure alignment between values and behaviour.
Connect work to BMO's purpose.
Build interdependent teams.
and enable career development.
Improve team performance.
Create innovative business development strategies.
Develop and execute a branch business plan.
Probe to understand customer needs.
Conduct cold calls to prospective customers.
Develop and maintain a network in the community.
Support Bank's community involvement.
Maintain high-touch relationship with key customers.
Resolve customer related issues.
Fulfill sales and service activities.
Recommend and implement solutions.
Assist in the development of strategic plans.
Build the business plan for the branch.
Influence and negotiate to achieve business objectives.
Identify emerging issues and trends.
and revise work plans.
Determine business priorities.
Conduct independent analysis and assessment.
Work with internal stakeholders and colleagues.
Ensure alignment between stakeholders.
Monitor sales and service performance.
Break down strategic problems.
Lead the implementation of new programs.
Coordinate the implementation of sales and service initiatives.
Monitor service request and problem resolution processes.
Provide technical training and support.
Plan and control unit operating expenses.
Manage transactional outcomes.
Resolve complex or unresolved customer situations.
Maintain current knowledge of personal banking and credit card industries.
Build effective relationships with internal/external stakeholders.
Maintain the confidentiality of customer and Bank information.
Identify and report suspicious patterns of activity.
Comply with all legal and regulatory requirements.
How You'll Work.
Team & Collaboration
Builds interdependent teams that collaborate across functional and operating groups.; Works with internal stakeholders and colleagues to leverage sales, fulfillment, and referral opportunities.; Ensures alignment between stakeholders.
Communication Scope
Verbal & written communication skills - In-depth.
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