Hy-Vee
BakeryDepartmentManager
“Bakery Department Manager at Hy-Vee. Skills: Bakery Department Management, Customer Service, Employee Management, Inventory Management, Sales Analysis, Financial Management. setting the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. Coordinates the delivery of the freshest and best quality product at a competitive retail price”
What You'll Achieve.
overall profitability; Determines department goals with store director
Industry & Context.
Must have the ability to solve practical variety of variables with limited interpret instructions; Understands and troubleshoots equipment and ensures maintenance is performed
Must be physically able to exert up to 100 pounds of force (shared team lifting) exert up to 50 pounds of force and exert up to 10 pounds of force constantly to move objects, Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision (ability to identify and distinguish colors), and field of vision, Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions, frequently exposed to temperature extremes and dampness, possible equipment movement hazards from a pallet jack, electrical shock, and exposure to cleaning chemicals and solvents, fast paced work environment, Employment is contingent upon the successful completion of a pre employment drug screen
What They're Looking For.
Must Have
over one year of related work experience, on-the-job training, sanitation courses
What You'll Do.
setting the department standards for customer service
professional appearance and overall profitability
Coordinates the delivery of the freshest and best quality product at a competitive retail price
ensure a positive company image by providing courteous
and efficient customer service to customers and team members
Maintains a positive creates an atmosphere of friendliness and fun through flexibility and teamwork
Generates a friendly atmosphere by encouraging employees to greet and speak to providing prompt
and efficient service to customers and sets a good example
Smiles and greets customers in a friendly manner
whether the encounter takes place in the employee’s designated department or elsewhere in the store
Assists customers by: escorting them to the products they’re looking for
securing products that are out of reach
loading or unloading heavy items
making note of and passing along customer suggestions or requests
performing other tasks in every way possible to enhance the shopping experience
Answers the telephone promptly and provides friendly
helpful service to customers who call including taking product orders
and evaluates all department employees
Determines department goals with store director
Determines weekly work schedule and establishes a daily work plan for the department
Inspects signage and displays for quality and quantity of merchandise and orders product for replenishment
Communicates with employees regarding sales and ideas
Handles and satisfies customer issues
Figures retail pricing and ensures correct pricing
and oversees department bookkeeping procedures
Analyzes weekly and monthly sales and trends and compares to actuals
prepares ad projections
Conducts inventory of the department
and determines pre-orders
Ensures proper temperatures and storage procedures are maintained to guarantee freshness and control shrink of product
Understands and troubleshoots equipment and ensures maintenance is performed
Maintains strict adherence to department and company guidelines related to personal hygiene and dress
Adheres to company policies and individual store guidelines
Reports to work when scheduled and works expected number of hours
Ensures pricing is competitive in the market area
Attends meetings and seminars and participates in continuing education
Fills displays and works in the sales area
checks in delivered merchandise and places product in appropriate storage area
Performs departmental duties as needed
Assists in other areas of the store as needed
Performs other job related duties and special projects as required
How You'll Work.
Team & Collaboration
Maintains a positive creates an atmosphere of friendliness and fun through flexibility and teamwork; Generates a friendly atmosphere by encouraging employees to greet and speak to providing prompt, courteous, and efficient service to customers and sets a good example; Communicates with employees regarding sales and ideas; Instructs, assigns, reviews and plans work of others; Maintains standards, coordinates activities, allocates personnel, acts on employee problems, and selects new employees; Has the authority to approve employee discipline; Has the authority to recommend employee transfer, discharge, and salary increases; Has daily contact with customers, employees, suppliers/vendors, and the general public
Communication Scope
Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders; Communicates with employees regarding sales and ideas; Has daily contact with customers, employees, suppliers/vendors, and the general public
Process & Methodology
Determines weekly work schedule and establishes a daily work plan for the department, Plans displays, promotions, and determines pre-orders
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