Hy-Vee
BakeryCakeDesigner
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Bakery Cake Designer at Hy-Vee. Skills: Decorating bakery items, Customer service. Decorating bakery items. Assist customers with their bakery orders by the telephone and in person at the store”
Industry & Context.
Ability to solve practical variety of variables with limited interpret instructions
Ability to exert up to 100 pounds of force (shared team lifting), Ability to exert up to 50 pounds of force, Ability to exert up to 10 pounds of force constantly to move objects, Vision from less than 20 inches and more than 20 feet with or without correction, Color vision, Depth perception, Field of vision, Climbing, Balancing, Stooping, Kneeling, Reaching, Standing, Walking, Pushing, Pulling, Lifting, Grasping, Feeling, Talking, Hearing, Repetitive motions, Exposure to flour dust, noise, cleaning chemicals/solvents, residual fumes and temperature extreme, Pre employment drug screen
What They're Looking For.
Must Have
six months or less of similar or related work experience
What You'll Do.
Decorating bakery items
Assist customers with their bakery orders by the telephone and in person at the store
Ensure a positive company image by providing courteous
and efficient customer service to customers and team members
efficient and friendly customer service by exhibiting caring
concern and patience in all customer interactions and treating customers as the most important people in the store
Smiles and greets customers in a friendly manner
whether the encounter takes place in the employee’s designated department or elsewhere in the store
Makes an effort to learn customers’ names and to address them by name whenever possible
Assists customers by: escorting them to the products they’re looking for
securing products that are out of reach
loading or unloading heavy items
performing other tasks in every way possible to enhance the shopping experience
Answers the telephone promptly and provides friendly
helpful service to customers who call including taking product orders
Takes customer orders at Bakery counter
Checks orders for the day and sets up a timeline and production schedule
Decorates bakery items in a timely manner
Keeps current on new designs and trends
Ensures department standards are met
Checks cake orders for details (size
dates) daily and indicates supply needs
Orders supplies for decorating area and checks off the order
Delivers product and sets up wedding cakes on site (outside the store)
Communicates with bakery manager regarding displays
weekly ads and special needs on a daily basis
pulls cases for work and lists items to fill or replace
Develops bakery orders for bakers on a daily basis
Tracks daily retail production
Understands and practices proper sanitation procedures and ensures the work area is always clean and neat
Adheres to company policies and individual store guidelines
Reports to work when scheduled and on time
Wraps all product as necessary
Assists in other areas of the store as needed
How You'll Work.
Team & Collaboration
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment; Operates as a lead worker with part-time or other employees. (Instructs and reviews work); Participates in employee cross training
Communication Scope
Communication with bakery manager regarding displays, weekly ads and special needs on a daily basis
Full Job Description
Additional Considerations (if any): **-** **At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.** **Job Description:** **Job Title:** Bakery Cake Designer **Department:** Bakery **FLSA** : Non-Exempt ** _General Function_** Responsible for decorating bakery items. You will assist customers with their bakery orders by the telephone and in person at the store. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members. **_Core Competencies_** * Partnerships * Growth mindset * Results oriented * Customer focused * Professionalism ** _Reporting Relations_** Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Perishables, Store Operations, and Health Wellness Home; Bakery Department Manager Positions that Report to you: None ** _Primary Duties and Responsibilities_** * Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. * Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. * Makes an effort to learn customers’ names and to address them by name whenever possible. * Assists customers by: (examples include) * escorting them to the products they’re looking for * securing products that are out of reach * loading or unloading heavy items * performing other tasks in every way possible to enhance the shopping experience. * Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders. * Takes customer orders at Bakery counter. * Works with co-workers as a team to ensure customer satisfaction and a
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