Kone
BakımSüpervizörü(AnadoluYakası)
“Bakım Süpervizörü (Anadolu Yakası) at Kone. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Directing and motivating maintenance technicians. Ensuring operational services are performed on time, safely, and to high standards”
What You'll Achieve.
Ensuring operational services are performed on time, safely, and to high standards; Ensuring commitments are fully met by following the customer experience plan; Resolving customer complaints in a timely, effective, and professional manner; Increasing technician performance; Reducing call volumes
Industry & Context.
Resolving customer complaints in a timely, effective, and professional manner; Investigating near-miss incidents and accidents
Residing in Istanbul Anatolian Side, Flexible working hours, Active driver's license
What They're Looking For.
Must Have
University degree in Electrical or Mechanical Engineering, Residing in Istanbul Anatolian Side, Ms Office Programs proficiency, Valuing customer satisfaction, Developed communication and presentation skills, No issues with flexible working hours, Active driver's license
Nice to Have
Good level of English proficiency, Holding an SMM certificate or being able to obtain one without issues, Experience in elevators, escalators, and/or technical service sector
What You'll Do.
Directing and motivating maintenance technicians
Ensuring operational services are performed on time
and to high standards
Establishing strong and sustainable relationships with all field customers
Ensuring commitments are fully met by following the customer experience plan
Resolving customer complaints in a timely
and professional manner
Ensuring the safety of team members and end-users
Providing service in accordance with local regulations and KONE quality standards
Monitoring service quality through field inspections and promoting a safety culture
Investigating near-miss incidents and accidents
reporting according to company policies
Increasing technician performance by coaching and developing them
Making short-term resource planning and supporting long-term capacity planning
Setting annual goals and tracking technician development through regular one-on-one meetings
Supporting service orientation by conducting customer visits with the team
Managing resources such as team equipment
Following up on repair sales opportunities and directing them with the team
Making invoicing decisions and supporting proposal processes when necessary
Ensuring smooth transition processes from installation to maintenance
Managing operations in accordance with field processes and maintenance methods
Monitoring open work orders and customer requests daily and taking necessary actions
Following service schedules and working to reduce call volumes
Ensuring third-party audits are conducted on time
How You'll Work.
Team & Collaboration
Establishing strong and sustainable relationships with all field customers; Coaching technicians and supporting their development; Conducting customer visits with the team; Following up on repair sales opportunities with the team; Ensuring smooth transition processes from installation to maintenance
Communication Scope
communication skills; presentation skills
Process & Methodology
resource planning, capacity planning
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