Breeze Airways
Airline
BaggageSpecialist
“Baggage Specialist at Breeze Airways. Skills: Customer service, Baggage claims resolution, Communication. Resolve baggage claims. Monitor and respond to messages”
What You'll Achieve.
Reunite Guests with their belongings; Correctly charge responsible parties for SLA penalties and delivery costs; Uphold communication standards; Report safety and/or security concerns; Achieve performance measures; Adhere to established standards
Industry & Context.
Focusing on solutions
Ability to lift up to 100 pounds occasionally, Ability to lift 50 pounds frequently, Willing and able to contribute to the development of a collaborative growing team environment, Willingness to assist with light cleaning of the aircraft if time permits, Act as a Safety Ambassador
What They're Looking For.
Must Have
High School Diploma or General Education Development (GED) Diploma, Two (2) years of customer service experience, High-performance orientation, Ability to work well under pressure, Prioritize projects, Meet deadlines, Maintain flexibility, Ability to work in multiple programs simultaneously, Attention to detail, Organization, Time management skills, Self-starter, Positive attitude, Desire for success, Ability to work shift hours to cover a 24/7 operation including nights, weekends, and holidays, Complete projects on time with minimal supervision, Ability to work varied hours when necessary to meet deadlines, Able to work from or travel to Bases, if needed, Legally eligible to work in the country in which the position is located, Must be at least 18 years of age
Nice to Have
2 year or 4-year degree, 2 years airport operations experience, Previous airline experience, Previous experience working customer service in digital channels such as SMS, email, chat, etc., Experience working a Baggage Service Office (BSO) or similar function, Experience with Baggage tracking tools/programs, Basic understanding of baggage systems and airport procedures, Experience in the Navitaire PSS, High-speed internet with recommended speeds of 25Mbps up and down
What You'll Do.
Resolve baggage claims
Monitor and respond to messages
Coordinate with Business Partners
Develop and maintain working relationships
Ensure communication standards are upheld
Identify safety and/or security concerns
Update and maintain reference materials
Achieve performance measures
Adhere to established standards
How You'll Work.
Team & Collaboration
Work cross-functionally with Team Members; Support Guests through all phases of their journey; Work with internal and external business partner teams; Assist Airport Team Members; Liase with Guest Empowerment Team (GET) and Airports; Work with internal departments; Contribute to the development of a collaborative growing team environment
Communication Scope
Excellent written and verbal communication skills; Communicating clearly verbally
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