Hy-Vee
BackroomManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Backroom Manager at Hy-Vee. Skills: Customer service, Product management, Team management. Provide prompt, efficient, friendly customer service. Exhibit caring, concern, and patience”
What You'll Achieve.
Reduce product damage; Reduce product spoilage
Industry & Context.
Exert up to 100 pounds of force, Exert up to 50 pounds of force, Exert up to 20 pounds of force, Move objects, Climbing, Balancing, Stooping, Kneeling, Reaching, Standing, Walking, Pulling, Lifting, Grasping, Feeling, Talking, Hearing, Repetitive motions, Vision from less than 20 inches to more than 20 feet, Depth perception, Color vision, Field of vision, Exposure to dirt, Exposure to temperature extremes, Exposure to dampness, Exposure to equipment movement hazards, Exposure to cleaning chemicals/solvents, Pre employment drug screen
What They're Looking For.
Must Have
Six months to one year of similar or related experience, Ability to carry out detailed written or verbal instructions, Ability to do simple addition and copying figures, Ability to understand and follow verbal or demonstrated instructions, Ability to identify request supplies orally or in writing, Ability to exert up to 100 pounds of force, Ability to exert up to 50 pounds of force, Ability to exert up to 20 pounds of force constantly, Ability to move objects, Ability to climb, Ability to balance, Ability to stoop, Ability to kneel, Ability to reach, Ability to stand, Ability to walk, Ability to pull, Ability to lift, Ability to grasp, Ability to feel, Ability to talk, Ability to hear, Ability to perform repetitive motions, Ability to see from less than 20 inches to more than 20 feet, Ability to perceive depth, Ability to distinguish colors, Ability to have a field of vision
Nice to Have
Supervisory experience preferred
What You'll Do.
friendly customer service
Treat customers as most important people
Smile and greet customers
Address customers by name
Assist customers by escorting them to products
Assist customers by securing products
Assist customers by loading or unloading heavy items
Note and pass along customer suggestions
Perform tasks to enhance shopping experience
Answer telephone promptly
helpful service to callers
Work with co-workers as a team
Ensure customer satisfaction
Maintain a pleasant work environment
Work with company subsidiaries to receive product
Ensure receipts are taken to accounting
and adjust work schedules
Assign employees to specific duties
Follow up to ensure duties are completed
Unload products from truck
Ensure product placement in non-intrusive area
Use forklifts to unload trucks
Place products in backroom
Deliver items to appropriate department
Check invoices for accuracy
Sign vendor paper work
Receive all vendor orders
Protect cold food chain
Protect product integrity
Coordinate receipt of controlled items
Coordinate lock up of controlled items
Work with returned items
Write up items with drivers
Ensure signed receipts are returned to accounting
Maintain area for sale items
Ensure convenience for management team
Maintain a clean backroom
Maintain an orderly backroom
Ensure cardboard areas are clean daily
Ensure trash areas are clean daily
Be aware of store's needs
Keep training certifications current
Work with internal customers
Work in a safe manner
Work in an efficient manner
Reduce product damage
Reduce product spoilage
Perform small equipment repairs
Maintain cleanliness outside of store
Maintain cleanliness to the dock area
Maintain cleanliness behind the store
Maintain strict adherence to guidelines
Adhere to company policies
Adhere to individual store guidelines
Report to work when scheduled
Report to work on time
Answer questions from outside customers
Help whenever necessary
Assist in other areas of store
Perform other job related duties
Perform special projects
How You'll Work.
Team & Collaboration
Work with co-workers; Work with company subsidiaries; Work with internal customers
Full Job Description
Additional Considerations (if any): **-** **At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.** **Job Description:** **Job Title:** Backroom Manager **Department:** Grocery **FLSA** : Non-Exempt ** _General Function_** Provides prompt, efficient and friendly customer service. Receives product, verifies invoices, delivers product to the appropriate department in a prompt, efficient, friendly and safe manner. **_Core Competencies_** * Partnerships * Growth mindset * Results oriented * Customer focused * Professionalism ** _Reporting Relations_** Accountable and Reports to: District Store Director, Store Manager, Assistant Manager of; Store Operations, Perishables, and Health Wellness Home, Service Managers Positions that Report to you: None ** _Primary Duties and Responsibilities_** * Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. * Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. * Makes an effort to learn customers’ names and to address them by name whenever possible. * Assists customers by: (examples include) * Escorting them to the products they are looking for. * Securing products that are out of reach. * Loading or unloading heavy items. * Making note of and passing along customer suggestions or requests. * Performing other tasks in every way possible to enhance the shopping experience. * Answers the telephone promptly and provides friendly, helpful service to customers who call. * Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment. * Works with company’s subsidiaries to receive product. * Ensures receipts and take
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