Hy-Vee
BackroomManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Backroom Manager at Hy-Vee. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Provides prompt, efficient and friendly customer service. Receives product, verifies invoices, delivers product to the appropriate department in a prompt, efficient, friendly and safe manner”
Industry & Context.
Must be physically able to exert up to 100 pounds of force exert up to 50 pounds of force and exert up to 20 pounds of force constantly to move objects, Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision, Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions, continually exposed to dirt, frequent exposure to temperature extremes, dampness, equipment movement hazards and cleaning chemicals/solvents, successful completion of a pre employment drug screen
What They're Looking For.
Must Have
Six months to one year of similar or related experience, Ability to carry out detailed but uninvolved written or verbal deal with a few concrete variables, Ability to do simple addition and copying figures, counting and recording, Ability to understand and follow verbal or demonstrated write identifying request supplies orally or in writing
Nice to Have
Supervisory experience preferred
What You'll Do.
efficient and friendly customer service
delivers product to the appropriate department in a prompt
friendly and safe manner
and adjusts work schedules and assigns employees to specific duties and follows up to ensure duties are properly completed in a timely manner
Maintains a clean and orderly backroom
Works in a safe and efficient manner to reduce product damage and spoilage
How You'll Work.
Team & Collaboration
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment; Works with company’s subsidiaries to receive product; Works with the internal customers in a timely and efficient manner
Communication Scope
Answers the telephone promptly and provides friendly, helpful service to customers who call; Answers questions from outside customers and helps whenever necessary
Process & Methodology
Plans, prepares, and adjusts work schedules and assigns employees to specific duties and follows up to ensure duties are properly completed in a timely manner
Full Job Description
Additional Considerations (if any): **-** **At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.** **Job Description:** **Job Title:** Backroom Manager **Department:** Grocery **FLSA** : Non-Exempt ** _General Function_** Provides prompt, efficient and friendly customer service. Receives product, verifies invoices, delivers product to the appropriate department in a prompt, efficient, friendly and safe manner. **_Core Competencies_** * Partnerships * Growth mindset * Results oriented * Customer focused * Professionalism ** _Reporting Relations_** Accountable and Reports to: District Store Director, Store Manager, Assistant Manager of; Store Operations, Perishables, and Health Wellness Home, Service Managers Positions that Report to you: None ** _Primary Duties and Responsibilities_** * Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. * Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. * Makes an effort to learn customers’ names and to address them by name whenever possible. * Assists customers by: (examples include) * Escorting them to the products they are looking for. * Securing products that are out of reach. * Loading or unloading heavy items. * Making note of and passing along customer suggestions or requests. * Performing other tasks in every way possible to enhance the shopping experience. * Answers the telephone promptly and provides friendly, helpful service to customers who call. * Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment. * Works with company’s subsidiaries to receive product. * Ensures receipts and take
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