BacklineSupportEngineer

Who we are: Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks. Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Visit gomotive.com to learn more. About the Role The Backline Support Engineer is a technical owner for our most complex and high-impact field issues, with a strong focus on IoT hardware, embedded firmware, and the software services that interact with them. You will be responsible for end-to-end debugging across the stack: from physical devices installed in vehicles (gateways, AI dashcams, sensors), through connectivity and firmware behavior, up into the internal services that manage configuration, data, and updates. You will lead investigations for critical escalations, guide cross-functional teams toward permanent fixes, and turn real-world learnings into better observability, tools, and product quality. This role is not an integrations engineer role. While you may occasionally touch APIs and server-side components that interact with devices, your core strength is system-level debugging across hardware, firmware, and software, especially in real-world, noisy environments. What You’ll Do Debug complex device issues end-to-end Investigate and resolve the toughest issues impacting our devices in the field, combining evidence from hardware behavior, firmware logs, and service-side signals to identify true root cause. Perform de