Entrata
property management technology
BackgroundVerificationAnalyst
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Background Verification Analyst at Entrata. Skills: criminal records review, FCRA compliance, client communication. Execute manual criminal review process. Develop expertise in consumer rights”
What You'll Achieve.
accurately executing the manual criminal review process; assisting clients in understanding and utilizing screening report results; ensuring compliance with federal and state consumer reporting regulations; Work within strict deadlines and service-level agreements; prioritize tasks effectively by meeting deadlines; managing workload efficiently
Industry & Context.
problem resolution
What They're Looking For.
Must Have
attention to detail, ability to work in a fast-paced environment, Quick adaptability to new processes and procedures, Excellent verbal and written communication skills, Ability to follow established rules and regulations, Professional attitude with the ability to collaborate effectively, Capability to manage and de-escalate high-stress conversations over the phone, Willingness to learn and accept coaching
Nice to Have
Experience handling sensitive information, Previous experience managing difficult conversations and delivering unfavorable decisions, Experience in the multi-family housing industry, Bachelor’s degree
What You'll Do.
Execute manual criminal review process
Develop expertise in consumer rights
Assist clients with screening report results
Ensure compliance with regulations
Review and analyze criminal records
Manage and respond to inquiries
Provide guidance on screening process
Deliver updates on open tasks
How You'll Work.
Team & Collaboration
Assist peers and co-workers with workload management; Participate in team meetings; Maintain professional interaction with internal stakeholders
Communication Scope
Excellent verbal and written communication skills; Communicate effectively with clients and consumers; Manage and de-escalate high-stress conversations
Full Job Description
## Description Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing, payment, and communication tools powered by cutting-edge AI. With a proven track record of sustained growth and a global team of more than 2,200 employees, we offer the rare combination of established stability and high-velocity innovation. Recognized by the Silicon Slopes Hall of Fame and the Utah Business Fast 50, Entrata fosters a culture of radical transparency and entrepreneurial energy. At Entrata, we create an environment where different perspectives are valued and respected. Those perspectives challenge assumptions, strengthen our decisions, and raise the bar as we reshape the global living experience through AI-powered solutions. The Background Verification Analyst is responsible for accurately executing the manual criminal review process and developing expertise in consumer rights and disputes. This role plays a key part in assisting clients in understanding and utilizing screening report results while ensuring compliance with federal and state consumer reporting regulations. The analyst must be highly motivated, detail-oriented, and organized, with strong communication skills and the ability to work in a fast-paced environment. ## Responsibilities Review and analyze criminal records to assess applicant eligibility and mitigate risks for clients. Develop expert knowledge of screening software and maintain compliance with Fair Credit Reporting Act (FCRA) regulations. Manage and respond to inquiries from clients and consumers via phone and email. Provide guidance to clients and consumers on the next steps in the screening process. Deliver accurate and timely updates on open tasks to relevant stakeholders. Assist peers and co-workers with workload managem
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