Global Payments Inc.
BackOfficeRepresentative1
“Back Office Representative 1 at Global Payments Inc.. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Researches and responds to customer requests. Ensures compliance with client, regulatory, and Association rules”
Industry & Context.
Recognizes potential fraud, credit, collection and chargeback issues; Determines/recognizes basis of cardholder requests
Amenable on shifting / rotational schedule., Willing to work onsite in Vertis, North Quezon City.
What They're Looking For.
Must Have
High School Diploma or Equivalent, Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks., Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice., Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments., Works under close supervision.
Nice to Have
College Graduate, Fresh graduates are welcome to no prior experience is required, Amenable on shifting / rotational schedule., Willing to work onsite in Vertis, North Quezon City.
What You'll Do.
Researches and responds to customer requests
Ensures compliance with client
and Association rules
Utilizes extensive knowledge of banking products
Updates and documents cardholder accounts
Recognizes potential fraud
collection and chargeback issues
Assists with routine updates and documentation
Follows client policies and procedures to validate report disputes
Determines/recognizes basis of cardholder requests
Follows basic client standards/policies/procedures
regulations and Association requirements
How You'll Work.
Team & Collaboration
Frequent written and verbal communication with cardholders, clients and vendors (US Postal Service)
Communication Scope
Frequent written and verbal communication with cardholders, clients and vendors (US Postal Service)
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