Probe Group
Automotive
B2BCustomerSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“B2B Customer Specialist at Probe Group. Skills: Sales, Customer Service, Relationship Building. Manage portfolio of business customers end to end. Promote and sell brand”
What You'll Achieve.
Achieve great success; Achieve targets; Achieve KPIs
Industry & Context.
Complaint handling
What They're Looking For.
Must Have
Manage portfolio of business customers, Promote and sell brand, Take orders, Handle complaints, Multi task and deliver sales and service, Be tech savvy, Experience working on spreadsheets, Experience working on CRM systems, Genuine passion for cars, Genuine passion for motorsport, Genuine passion for mechanical trade gear, Hold authentic conversation, Build rapport with mechanics, Build rapport with workshop owners, High-energy, Confident, Build long-term relationships, Work toward targets, Work toward KPIs, Comfortable navigating multiple computer screens, Comfortable navigating multiple tabs, Comfortable navigating multiple systems, Experience with modern retail POS setups, Experience with hospitality POS setups, Experience with booking systems, Experience with basic office platforms, Possess typing skills, Capture accurate customer details, Capture accurate pipeline updates in CRM
What You'll Do.
Manage portfolio of business customers end to end
Promote and sell brand
Visit customers when required
Ensure customers get best outcome
Multi task and deliver exception sales
Multi task and deliver exception service
How You'll Work.
Team & Collaboration
Visit customers with client
Communication Scope
Hold authentic conversation; Build immediate rapport
Full Job Description
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose. As a B2B Customer Specialist for our multinational automotive client, you enjoy the automotive industry and talking shop with your own portfolio of customers. You will move seamlessly between sales and promotions, order taking, and complaint handling to visits offsite with your customers when required. Are you a hospitality or retail worker who lives and breathes motorsport? Do you spend your weekends watching Supercars, analyzing F1 tire strategies, or working on your own project car? It’s time to take that passion off the bar floor and bring it into a professional corporate career. Join Probe CX as a B2B Customer Specialist supporting a premier nationwide automotive trade network. **The Role** Talk Shop with the Pros - Forget cold calling or dealing with angry retail shoppers. You will be looking after a warm, established network of mechanical workshops and trade businesses. Your job is to listen to their needs, order their parts, and introduce them to premium tool ranges - essentially talking shop with mechanics all day. **Key Details** * Monday to Friday 8.30am - 4.36pm * Start ASAP * No weekends or public holidays! * Full time 38 hours per week. * Location: La Trobe Street, Melbourne CBD * Australian Based Role * Successful applicants will need to complete a Nationally Coordinated Criminal History Check * 4 week shutdown period in December January **What You’ll Be Doing** * Manage a portfolio of business customers end to end for a
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