NeuraFlash, Part of Accenture
AI, Amazon, and Salesforce innovation
AWSTechnicalArchitect
Neural analysis suggests this role is
optimal for Senior candidates.
“AWS Technical Architect at NeuraFlash, Part of Accenture. Skills: AWS, Amazon Connect, Contact Center Architecture, Cloud Architecture, Salesforce. Ensure customer success in building and launching Amazon Connect solutions. Conduct technology assessment and audits”
What You'll Achieve.
Improve agent experience and productivity; Deliver tangible results; Ensure solutions are designed for successful deployment in the cloud; Deliver solutions on time, on budget, and to the required quality standards
Industry & Context.
Troubleshooting; Debugging; Translate customer requirements into contact center design
Travel commitment of up to 25%
What They're Looking For.
Must Have
Customer-facing contact center experience, Experience building integrations across WFM, CRM, and contact center solutions, Experience with communications protocols and APIs such as WebRTC and SIP, Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js), Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers, API integration experience, troubleshooting and debugging skills, Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing, Proficient in understanding and documenting the infrastructure requirements and specifications, including resource types, networking, security, and compliance needs., Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy, Contact Center architecture knowledge, Experienced in implementing infrastructure as code using AWS Cloud Development Kit (CDK) and Terraform, ensuring consistent and efficient infrastructure deployment., Capable of setting up monitoring and logging for infrastructure components and performing ongoing maintenance to ensure optimal performance and availability., Experience in technology/software sales, pre-sales, or consulting, Advanced knowledge of AWS services and cloud architecture, Salesforce knowledge, familiarity with Salesforce Service Cloud, Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.), Experience with WorkForce Management solutions, Experience working with outbound dialers and campaign management, Knowledge of software development methodologies such as Agile and Scrum
Nice to Have
AWS Cloud Practitioner Certification, AWS Developer Associate Certification or Professional, AWS Solution Architect Certification or Professional, Salesforce Certified Administrator
What You'll Do.
Ensure customer success in building and launching Amazon Connect solutions
Conduct technology assessment and audits
Facilitate business process reviews
Educate customers on the value proposition of AWS
Participate in deep architectural discussions
Lead discovery for customers
Help customers build ROIs for projects
Deliver presentations and estimates
Translate customer requirements into contact center design
Oversee and mentor technical teams
Provide guidance and support to technical teams
Act as a liaison between technical teams and business stakeholders
Communicate technical concepts clearly
Manage expectations and priorities
Drive best practice contact center design
Manage all aspects of project and customer communications
Deliver customer end user training and documentation
Exercise independent judgment
Take the lead role on enterprise level projects
Lead vision and strategy discussions with leadership
How You'll Work.
Team & Collaboration
Collaborate with trailblazing experts; Oversee and mentor technical teams; Act as a liaison between technical teams and business stakeholders; Work with a team of smart people; Take suggestions and feedback from teams
Communication Scope
Communication and presentation skills; High degree of comfort speaking with executives, IT Management, and customers; Communicating technical concepts in a clear and understandable manner
Process & Methodology
Manage all aspects of project and customer communications, Deliver solutions on time, on budget, and to required quality standards
Full Job Description
Why NeuraFlash, Part of Accenture: At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you. AS AN AWS TECHNICAL ARCHITECT, YOU WILL HAVE THE OPPORTUNITY TO: Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash, Part of Accenture customers Conduct technology assessment and audits to identify the need (from an ROI and Outcomes perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivity Facilitate business process reviews to identify customer r
Applying for this AWS Technical Architect role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about NeuraFlash, Part of Accenture?
Real rants from real employees. Read before you apply.