AWSSrProductManagerTech,AWSSupport

Work hard, have fun, and make history at Amazon Web Services! The AWS Support is searching for an innovative, passionate, and customer-focused product manager with a track record of delivery. We are looking for a relentless self-starter that will boldly do what’s best for the business to serve our customers; someone with a true pioneering spirit, willing to “get hands dirty” in a start-up environment while being able to optimize delivery against both short and long term goals. The role: You will own the product strategy and execution for GenAI-powered troubleshooting experiences that help AWS customers resolve issues faster and more independently. You will define how we bring AI-driven diagnostics and resolution capabilities to market both directly to customers and through our partner ecosystem (MSPs, ISVs, and consulting partners). Your customers span small to large enterprises, startups, and partners building on AWS. You will deeply understand their operational pain points and translate those into product requirements that drive measurable improvements in customer satisfaction, time-to-resolution, and service adoption. You will work at the intersection of GenAI and Cloud Operations, collaborating with engineering teams to build platforms that help solve customer issues. You will define the roadmap, influence cross-functional priorities, and deliver capabilities that accelerate customer and partner success with GenAI workloads on AWS. The Team: The AWS Support provides technology and trusted expertise that intelligently anticipate and resolve AWS customer needs, helping them adopt, optimize, and operate at scale. These products, used by AWS customers and the support teams that help them, are vital to ensuring exceptional customer experiences on AWS. Our team owns customer facing applications like Personal Health Dashboard, AWS Forums, and Support Center. We are a highly innovative global organization revolutionizing the way customers engage and seek help from AWS.