TTEC Digital
Cloud Computing
AWSProjectManager
Neural analysis suggests this role is
optimal for Mid candidates.
“AWS Project Manager at TTEC Digital. Skills: AWS Project Management, Agile Methodologies, Client Communication, AWS Ecosystem Knowledge. Schedule stand-ups and other meetings with their team and their clients. Manage the budget for all of their projects, constantly communicating with clients about the scope, timing, and remaining resources”
What You'll Achieve.
Improved customer experience; Delivered over 500 AWS customer launches; Improved customer experience for more than 3.5 million conversations
Industry & Context.
Identifying tradeoffs between various solution options
What They're Looking For.
Must Have
Knowledge of the contact center industry, AWS ecosystem knowledge, Certified Scrum Master, SAFe certification, Experience managing complex technology projects in/for large organizations, Demonstrated ability to work with demanding clients in an ever-changing, fast-paced environment, Thorough knowledge of agile methodologies such as Scrum
Nice to Have
AWS Certifications, Experience with AWS Connect
What You'll Do.
Schedule stand-ups and other meetings with their team and their clients
Manage the budget for all of their projects
constantly communicating with clients about the scope
and remaining resources
Keep team members busy
Assist in documenting the design of the process for the contact center
Provide key assistance for transitioning from delivery to managed services
Helping clients understand how the delivery team will meet their business goals and the costs around using those technologies
Identifying tradeoffs between various solution options
How You'll Work.
Team & Collaboration
Communication focal point for development/delivery teams with clients; Arranging opportunities for collaboration; Task follow-up; Helping devs find the right work for them
Communication Scope
Communication focal point; Communicating with clients about scope, timing, and remaining resources; Communicating success and failure equally well
Process & Methodology
Project management work, Budget management, Task follow-up, Managing complex technology projects
Full Job Description
## Description TTEC Digital is seeking an AWS Project Manager to join our team. This is a 100% remote role based in the US. Our TTEC Digital AWS Partner Practice is comprised of 150+ brilliant technical experts, has received numerous best-in-class awards from AWS, was the first signed Amazon Connect partner globally, and delivered over 500 AWS customer launches which improved the customer experience for more than 3.5 million conversations to date. As the AWS Project Manager, working remotely in the US, you are the communication focal point for our development/delivery teams with the clients. Project Managers play a vital role for our clients and teams. In addition to project management work including budget management, arranging opportunities for collaboration, and task follow-up, Our AWS Practice PMs act as consultants, providing technical advice and guidance around Best Practices. PMs are encouraged to be SMEs regarding AWS, allowing them the ability to make suggestions that add value to their clients. Project Managers act as the voice of reason and wisdom on projects in order to protect the client’s investment and their team’s welfare and state of mind. Our PMs should be good at communicating success and failure equally well. Our AWS Practice is not perfect, but we are customer-obsessed and want our customers to know that we have their back. ## What You Will Be Doing Daily, the Project Managers focus on the following areas: Schedule stand-ups and other meetings with their team and their clients. Manage the budget for all of their projects, constantly communicating with clients about the scope, timing, and remaining resources Keep team members busy. There’s always work to be done. Our PMs help devs find the right work for them. Assist in documenting the design of the process for the contact center Provide key assistance for transitioning from delivery to managed services Helping clients understand how the delivery team will meet their business goals an
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